Technical Support - QualiSpace
Technical Support - QualiSpace
Posted on :
08-10-2024
Employer Active
1 Vacancy
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Job Description
What we want:
We are seeking a proactive and detailoriented Technical Support Specialist to join our team. This role involves providing topnotch technical support for our products and services including WebEmail Hosting Domain Name Registrations and more.
Who we are:
Vertoz (NSEI: VERTOZ) an AIpowered MadTech and CloudTech Platform offering Digital Advertising Marketing and Monetization (MadTech) & Digital Identity and Cloud Infrastructure (CloudTech) caters to Businesses Digital Marketers Advertising Agencies Digital Publishers Cloud Providers and Technology companies. For more details please visit our website here.
We are seeking a proactive and detailoriented Technical Support Specialist to join our team. This role involves providing topnotch technical support for our products and services including WebEmail Hosting Domain Name Registrations and more.
Who we are:
Vertoz (NSEI: VERTOZ) an AIpowered MadTech and CloudTech Platform offering Digital Advertising Marketing and Monetization (MadTech) & Digital Identity and Cloud Infrastructure (CloudTech) caters to Businesses Digital Marketers Advertising Agencies Digital Publishers Cloud Providers and Technology companies. For more details please visit our website here.
What you will do:
Participate in 24x7 shifts
Monitor the stability of our products with various internal tools
Handling Technical Support for all our solutions such WebEmail Hosting (cPanel & Plesk Control Panels) Domain Name Registrations etc
Provide prompt support via tickets live chat or on Call.
Troubleshooting a variety of technical issues customers are having with their plans and services.
Perform miscellaneous duties as assigned.
Participate in 24x7 shifts
Monitor the stability of our products with various internal tools
Handling Technical Support for all our solutions such WebEmail Hosting (cPanel & Plesk Control Panels) Domain Name Registrations etc
Provide prompt support via tickets live chat or on Call.
Troubleshooting a variety of technical issues customers are having with their plans and services.
Perform miscellaneous duties as assigned.
Requirements
Bachelors in BSc IT Computer Science Engineer
Proven experience in a technical support or customer service role preferably with experience in web hosting domain registration or related fields.
Excellent verbal and written communication skills with a focus on clear and effective interaction with customers.
Strong analytical and problemsolving abilities with the capacity to troubleshoot and resolve issues efficiently.
Collaborative attitude with a willingness to assist colleagues and contribute to a positive team environment.
Proven experience in a technical support or customer service role preferably with experience in web hosting domain registration or related fields.
Excellent verbal and written communication skills with a focus on clear and effective interaction with customers.
Strong analytical and problemsolving abilities with the capacity to troubleshoot and resolve issues efficiently.
Collaborative attitude with a willingness to assist colleagues and contribute to a positive team environment.
Benefits
No dress codes
Flexible working hours
5 days working
24 Annual Leaves
International Presence
Celebrations
Team outings
Flexible working hours
5 days working
24 Annual Leaves
International Presence
Celebrations
Team outings
Employment Type
Full Time
Key Skills
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