Retail Sales Specialist

Roles and responsibilities

We are seeking a motivated and enthusiastic Retail Sales Specialist to join our dynamic team. This role is essential in delivering exceptional customer service, driving sales, and ensuring a positive shopping experience for all customers. As a Retail Sales Specialist, you will be responsible for engaging with customers, understanding their needs, and providing tailored product recommendations.

Key Responsibilities:

1. Customer Engagement:

   • Greet customers warmly and establish a rapport to understand their needs.
   • Actively listen to customer inquiries and provide informative, helpful responses.

2. Sales and Product Knowledge:

   • Demonstrate a strong understanding of the products and services offered.
   • Utilize effective sales techniques to promote products and achieve sales targets.

3. Merchandising and Inventory Management:

   • Maintain a clean, organized, and visually appealing sales floor.
   • Assist with inventory management, including stocking shelves, organizing products, and conducting regular inventory checks.

4. Checkout and Transactions:

   • Efficiently process customer transactions using the point-of-sale system.
   • Handle cash, credit, and other payment methods with accuracy and integrity.

5. Customer Service Excellence:

   • Address customer concerns or complaints promptly and professionally.
   • Ensure that all customer interactions reflect the company’s commitment to high-quality service.

6. Team Collaboration:

   • Work collaboratively with team members to achieve store goals and maintain a positive work environment.
   • Participate in training and development sessions to enhance product knowledge and sales skills.
   • Up-sell and cross-sell products and services in order to reach hourly and daily sales target.
   • Inform Department Manager of unavailable and nonperforming products.
   • Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations.

Desired candidate profile

Qualifications:

• High school diploma or equivalent; further education is a plus.
• Previous retail or sales experience preferred.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficient in using point-of-sale systems and basic computer applications.
• Ability to stand for extended periods and lift up to 25 lbs.

What We Offer:

• Competitive salary and commission structure.
• Opportunities for career growth and advancement.
• Employee discounts on products and services.
• A supportive and dynamic team environment.

If you are passionate about retail and enjoy helping customers find exactly what they need, we invite you to apply for the Retail Sales Specialist position and be a part of our dedicated team!