Customer Care Agent

Roles and responsibilities

A Customs Clearing Agent plays a critical role in facilitating the smooth movement of goods across international borders. This position involves ensuring compliance with customs regulations, managing documentation, and coordinating logistics to streamline the import and export process for clients.

Key Responsibilities:

1. Documentation Management: Prepare and submit all required documentation for customs clearance, including invoices, packing lists, bills of lading, and certificates of origin. Ensure accuracy and compliance with local and international customs laws.

2. Regulatory Compliance: Stay updated on changes in customs regulations and trade laws to ensure compliance. Advise clients on necessary documentation and procedures to minimize delays in the clearance process.

3. Client Liaison: Act as the primary point of contact for clients, providing expert guidance on customs procedures. Address inquiries and resolve issues related to shipments, ensuring a high level of customer satisfaction.

4. Coordination with Authorities: Interact with customs officials and other government agencies to facilitate the clearance process. Respond to queries and provide necessary information to expedite the release of goods.

5. Tariff Classification: Accurately classify goods according to the Harmonized System (HS) codes to determine applicable tariffs and duties. Assist clients in understanding potential costs associated with imports and exports.

6. Logistics Coordination: Collaborate with freight forwarders, shipping companies, and warehouses to ensure timely delivery of goods. Monitor shipment status and communicate updates to clients.

7. Problem Resolution: Identify and address potential issues that may arise during the customs clearance process. Work proactively to resolve discrepancies and minimize delays.

8. Record Keeping: Maintain organized records of all transactions, including customs declarations and correspondence with clients and government authorities. Prepare reports as required for internal audits or client reviews.

9. Training and Development: Continuously enhance knowledge of customs regulations and industry best practices through ongoing training and professional development.

Desired candidate profile

Qualifications:

• Bachelor’s degree in logistics, supply chain management, or a related field preferred.
• Proven experience in customs clearance or freight forwarding.
• Strong understanding of international trade regulations and customs procedures.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational abilities.
• Proficient in relevant software and tools for documentation and logistics management.

Working Conditions:

Customs Clearing Agents typically work in office settings but may need to visit ports, airports, or warehouses. The role may involve working under pressure to meet tight deadlines, particularly during peak shipping seasons.

This position is crucial for ensuring efficient trade operations, contributing to the overall success of businesses involved in international commerce.

Application Question(s):

• Are you Bahraini?

License/Certification:

• Bahraini Customs Clearance License (Required)