EPD Customer Success Specialist - GermanFrench speaking
EPD Customer Success Specialist - GermanFrench speaking
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Job Description
We are looking for an EPDCustomer Success Specialist with 23 years of experience with Life Cycle Assessment (LCA) and/orEnvironmental Product Declaration (EPD) projects to join our fastgrowing team. You will join a supportive effective and missionoriented team in a flexible friendly work environment.
Why One Click LCA
Innovative fastgrowing software platform integrating with the entire industry.
One Click LCA is the worldleading construction and manufacturing Life Cycle Assessment platform operated as a SaaS. It integrates with all the leading design software packages and all environmental databases in the industry and provides over 60 modules for lowcarbon design and carbon transparency.
Our technology powers the makers of a zerocarbon future.
Our innovative carbon accounting and reduction SaaS platform is used in over 170 countries and is growing rapidly. We target construction and manufacturing industries responsible for nearly half of the global carbon emissions.
This is a fulltime permanent position that can be performed remotely and is open to candidates based in European time zones.
What you will do:
- Deliver customer trainings and onboardings on Life Cycle Assessments and Environmental Product Declarations (EPDs) to make them successful in their use of our software to deliver EPDs
- Help our customers with their queries related to the software technical queries about product LCA & EPDs EPD standards and calculation methods
- Own the Customer Success role for our manufacturing clients by establishing a trusting relationship with customers ensuring high levels of customer satisfaction
- Work on customer expansion and retention activities to ensure maximum value outcomes for customers and minimum churn
- Stay up to date with the One Click LCA platform inside out to be able to help customers
- Write and contribute to guidance articles which are published on our customer help centre page
- Identify platform improvements and raise them to Product Management
What you need:
- Degree in engineering with a major or minor in environmental mechanical industrial materials or similar
- Handson experience in LCA product sustainability or related areas is an advantage
- Experience in technical support product training and process documentation is an advantage
- Knowledge of industries other than construction such as automotive is also seen as an advantage
- Ability and motivation to become an expert in construction sector product LCA software EPDs and CFPs
- High customer and service orientation with attention to details
- Ability to quickly analyze client situations and to find the most suitable solution for them
- Fast learning skills and desire to improve constantly
- Excellent communication skills both externally and within the team
- Proficiency in English as it is our working language and German and/or French as you will work with clients in DACH and/or French regions
What we offer:
- Work that contributes to a more sustainable future
- Substantial freedom with no fixed hours and remote working supported
- Technical challenges substantial responsibility and the chance to see the results of your work
- A dynamic friendly motivated and diverse team of professionals
- Competitive compensation and bonus team and company events
Interested
We are eager to receive your application by 27 October 2024. Applications are reviewed on reception so please apply swiftly.
We have been in business since 2001 and now employ over 200 professionals from more than 40 nationalities. For more information please visit
Employment Type
Full Time
