Data Analyst - Highly Skilled
Data Analyst - Highly Skilled
Posted on :
06-10-2024
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Job Description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a media and entertainment company that develops produces and markets entertainment news and information. It owns and operates a portfolio of news and entertainment television networks a motion picture company television production operations a television stations group theme parks and a suite of Internetbased businesses.
Position: Data Analyst Highly Skilled
Location: New York NY 10112
Duration: 12 Months
Job Type: Contract
Work Type: Remote
Shift: (MonFri) (8.00 AM5.00 PM)
Job Description:
Responsibilities:
- Partner with Customer Experience Operations Center leadership to create
- Performance Metrics related to CNOC Quality Audit Management & Quality Assurance in Problem Management ITSM
- Developing and providing Weekly and monthly analysis and dashboard reporting on CNOC Case Management & Quality Assurance of internal ITSM Post Incident Review
- Managing daily weekly monthly quarterly etc. deliverables as needed; supporting technical teams to keep to regular timelines and cadence for content submissions.
- Assist with planning and delivering strategic projects for internal partners.
- Strategic storytelling to clearly show the business case status and progress of key initiatives
Qualifications:
- 35 years of work experience in Business Analyst Role or similar
- Strong technical skills
- Understanding of the ITIL Service Management Framework
- Strong proficiency in statistical analysis and data mining techniques.
- Expertise in data visualization tools (e.g. Tableau Looker Power BI Smartsheet ServiceNow and Salesforce).
- Proficient in Microsoft Word Outlook PowerPoint and Excel
- Excellent problemsolving and analytical skills.
- Effective communication and people skills.
- Ability to work independently and as part of a team.
- Ability to communicate complex and technical concepts to nontechnical audiences.
- Ability to effectively communicate and present findings to leadership and peers.
- Strong people skills. Ability to partner and earn the trust of constituents.
- Demonstrated ability to thrive in a fastpaced highthroughput environment.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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