VDOT Dynamics 365 Lead - Sales Customer Service
VDOT Dynamics 365 Lead - Sales Customer Service
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Job Description
Expertise in Dynamics 365 Customer Engagement Dynamics 365 Sales and Customer Service modules.
Demonstrated experience in Microsoft Dynamics 365 customization configuration development deployment and usage.
Aid in the requirements gathering fitgap analysis design configuration implementation testing and support of Microsoft Power Platform solutions.
Design develop new web components using .NET SQL Azure Power Platform (Dynamics 365 Power Apps Power Automate Dataverse) and C#.
Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions and work with system administrators and other IT resources to implement fixes.
Strong knowledge of Microsofts licensing model for Dynamics 365 and Power Platform.
Adhere to best practices when implementing business solutions and define/refine a governance approach for the platforms use at VDOT.
Develop and disseminate documentation (requirements recommendations technical analysis etc.) on platform usage.
Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.
Function as a liaison between IT and the business units; serve as a point of contact for issue logging tracking and resolution.
Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.
Contribute to improving our processes and policies within the Business Enablement Services program.
Preferred Experience with Devops in Power Platform (Power Pipelines/ALM Accelerator)
Other duties as assigned.
Professional Experience:
Strong organizational and interpersonal skills.
Logical clear and concise written and verbal communication skills.
Ability to work seamlessly within a team as well as manage individual tasks.
Ability to react quickly to a fast paced rapidly changing environment.
Rely on experience and judgment to plan and accomplish goals.
Independently perform a variety of complicated tasks.
Work with a team of Developers and System Engineers.
Communicate clearly and effectively both speaking and in writing.
Review & refine existing processes to better align with agency/group priorities.
Review the existing procedures and propose execute and/or direct necessary changes.
Participate in oncall duties as necessary.
Be able to work fromhome and still provide expected level of support.
Be available to support after hours work as needed.
Employment Type
Full Time
