Operational Performance Manager

Roles and responsibilities

Job Overview:

We are seeking a highly motivated and experienced professional to join our team as the FSSC Process and Control Framework Manager. The role focuses on enhancing and improving the Financial Shared Services Center (FSSC) process and control framework through thorough analysis, risk assessment, and process automation. The ideal candidate will support the Performance Improvement (PI) leads by reviewing existing processes, identifying best practices, and implementing improvements to ensure operational efficiency, automation, and technology enablement of FSSC operations.

Key Responsibilities:

- Analyze FSSC processes and control frameworks to identify gaps, perform risk assessments, and develop process improvement strategies.
- Conduct reviews of current control frameworks to identify areas for enhancement, ensuring high-quality controls and robust measurement systems.
- Drive standardization and ensure documentation consistency across all financial towers, including I2P, O2C, R2R, Treasury, and Tax.
- Lead FSSC process improvement initiatives through key quality projects (Green/Black/Yellow Belt).
- Design and implement performance metrics (SLAs, RSLAs, CSLAs, KPIs), and oversee the development of internal and external dashboards.
- Manage process optimization, capacity, and efficiency across people, processes, and systems.
- Drive automation projects and standardization efforts across various towers to improve productivity and control.
- Support execution of Internal Audit observations and embed findings into the process improvement plan.
- Lead team development, performance management, and ensure timely backfills to reduce attrition.

Skills and Qualifications:

- Bachelor's degree in Accountancy, Finance, or related field (MBA/ACCA/CMA preferred).
- Minimum 5-7 years of experience in a similar role with hands-on ERP experience (preferably SAP).
- Six Sigma Green Belt certification.
- Proven analytical, project management, and stakeholder management skills.
- Strong communication and leadership abilities.

Join us to help transform our FSSC operations, drive efficiency, and create a high-performing, technology-enabled service environment!

Desired candidate profile

Desired Candidate Profile:

The ideal candidate should possess strong analytical and project management skills, along with a deep understanding of finance and accounting processes. With a minimum of 5-7 years of relevant experience in a similar role, the candidate should have a proven track record of successfully managing Financial Shared Services Center (FSSC) operations. Proficiency in ERP systems, particularly SAP, is essential, along with experience in process automation, risk assessment, and quality control. A Six Sigma Green Belt certification is highly desirable, reflecting a commitment to driving continuous process improvement and operational excellence.

Additionally, the candidate should be adept at stakeholder management and possess excellent communication skills to effectively engage with various departments. The ability to lead, mentor, and develop teams while fostering a culture of innovation and efficiency is crucial. The candidate should have experience standardizing processes across multiple financial towers (I2P, O2C, R2R, Treasury, Tax) and designing robust control frameworks. A bachelor's degree in Accountancy, Finance, or a related field (preferably an MBA, ACCA, or CMA) is required. An adaptable, detail-oriented, and proactive professional will thrive in this role, driving the success and transformation of the FSSC operations.