Principal End User Support Technician
Principal End User Support Technician
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5-7years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provide technical support for enduser systems including desktops laptops tablets and smartphones.
- Support the enduser environment by troubleshooting and resolving issues restoring functionality and performing field support tasks.
- Deliver prompt and efficient technical services across a broad range of hardware and software systems.
- Ensure seamless operations for users by providing highlevel support for issues related to both hardware and software.
- Conduct shifts work as required ensuring continuous support coverage.
- Travel within the metro area as needed to provide onsite support to end users.
- Maintain accurate records of technical issues and resolutions using ITIL practices and contribute to improving enduser experience.
Requirements
- EndUser Support: Proficiency in supporting desktops laptops tablets smartphones and associated peripherals.
- Troubleshooting and ProblemSolving: Expertise in diagnosing and resolving issues with enduser systems.
- ITIL Process: Experience using ITIL methodology for managing incidents service requests and problemsolving.
- Field Support: Ability to provide onsite technical assistance and perform field support functions.
- Valid drivers license and own vehicle.
- Physically able and fit to perform duties including traveling within the metro area for onsite support.
- Willingness and ability to work shifts to ensure consistent support coverage.
- Strong communication and interpersonal skills for effective support and collaboration with end users.
- Ability to work independently and as part of a team in a fastpaced technical environment.
- Excellent time management and prioritization skills to address multiple issues efficiently.
- Proactive in identifying and resolving technical issues to minimize downtime and improve user satisfaction.
Technical Skills: End-User Support: Proficiency in supporting desktops, laptops, tablets, smartphones, and associated peripherals. Troubleshooting and Problem-Solving: Expertise in diagnosing and resolving issues with end-user systems. ITIL Process: Experience using ITIL methodology for managing incidents, service requests, and problem-solving. Field Support: Ability to provide on-site technical assistance and perform field support functions.
Education
Qualification: National Diploma/Degree or relevant technical certification (MCSE) Certification: ITIL Certification Experience: 4+ years in end-user support
Employment Type
Full Time
