Junior Card Dispute Specialist - German speaking
Junior Card Dispute Specialist - German speaking
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Job Description
About us and our team
Does working at one of Europes largest fintech companies sound interesting to you Are you keen to join a rapidly growing team in an international environment where youll get tons of opportunities to develop yourself and collaborate with colleagues from all over Europe If so you are in the right place! Nets is part of the Nexi group. As a group we come from the merger and integration of Nexi Nets and Sia; with a presence in more than 25 countries more than 10000 employees across Europe and experience on the market for more than 80 years. We provide limitless growth opportunities for our employees.
About your future role
Are you passionate about problemsolving and providing excellent customer service Were looking for a detailoriented Junior Card Dispute Specialist to handle case investigations customer communications and collaborate with various internal teams. If you have a knack for translating communications maintaining compliance and supporting process improvements this is the perfect opportunity for you!
Tasks
Your key tasks and responsibilities are:
Case Handling & ProblemSolving:
- Manage case handling and normal production tasks.
- Handle errors perform corrections and investigate root causes.
- Translate local language communications to English.
- Handle customer communications and support via email and/or telephone according to KPIs and agreed SLAs.
- Support customers in minimizing losses related to thirdparty fraud with payment cards.
- Report incidents in your area and maintain compliance in all actions.
Documentation & Compliance:
- Document work accurately in various IT systems maintaining the foureye principle where necessary.
- Participate in audits as a process specialist and deliver required data.
- Maintain general knowledge of the service environment including card scheme rules (both domestic and international) and merchant agreements.
- Ensure compliance with all relevant regulations and organizational policies.
Stakeholder Cooperation:
- Collaborate with internal parties including other Customer Service teams Sales Finance Risk Treasury Compliance and Legal departments.
- Coordinate with vendor partners to ensure seamless service delivery.
Team Collaboration & Development:
- Cooperate with team members and assist with ad hoc tasks.
- Assist and support other team members including training when applicable.
- Participate in agreed projects and development tasks as determined by the manager.
- Provide input on process development tasks and other initiatives within the area.
- Contribute to workflow changes and process improvements.
Knowledge & Skill Development:
- Acquire and maintain indepth knowledge of organizational products and processes within the service area.
- Utilize and stay updated on IT tools and systems used in work processes.
- Demonstrate the ability and motivation to crosstrain and multiskill in other tasks as required.
- Maintain a commitment to organizational goals and a cando attitude.
Additional Responsibilities:
- Perform any other functions requested by management.
Requirements
What makes you the best person for this job
Your qualifications include:
- Fluent in German and English (speaking and writing). Proficiency in French or Italian is a plus.
- Experiencehandling customer applications and administrative tasksin a professional positive effective way would be an asset.
- Experience incommunicating andexplaining the why behind and having the ability to think analytically and detect risks.
- Previous experience with payment products/card industry or services would be an asset.
- Relevant educational background Financial Commercial legal. Level: Bachelor or similar would be an asset.
- Experience in customer service or BPO environments would be an asset.
- Good communication cooperation and networking skills.
- Positive attitude and high work ethic.
- Ability to organize and prioritize tasks effectively.
- Ability to adapt to change showing flexibility and resilience.
- Analytical mindset and strong problemsolving skills.
- Proficient in IT (MS Office 365).
- Team player with an understanding that teamwork is essential for success.
- Commitment to maintaining compliance in all actions.
Benefits
Additionally we offer next benefits:
- Hybrid Working
- Mobile phone/Internet subsidy
- Trainings and courses
- Sports benefits
- Entertainment events for employees
- Medical insurance
- Pension scheme (PPK)
- Competition Award
- Life accident & critical illness Insurance
- Paid Sick Leave
- Referral bonus
- 20/26 days of holiday
15/10/2024 closing the job offer
Employment Type
Full Time
