Technical Support Advisor With German

Position: Technical Support Advisor with German

Location: Barcelona Spain (onsite)

Work model: onsite

Employment type: Fulltime.

DUTIES AND RESPONSIBILITIES:

• Provide 1st level IT support to the client employees via phone mail and chat or via selfservice portal
• Provide support to clients employees in the operation of user systems and peripheral devices
• Perform root cause ysis and troubleing via phone and/or remote access and monitor IT requests and issues in the clients ITSM system including their categorization and prioritization of IT issues and requests
• Be accessible and provide a first resolution rate by using internal knowledge databases
• Cooperate with clients 2nd level service organizations and external service providers.

REQUIREMENTS:

• Have a proficient or bilingual level of German and advanced English
• Experience in 1st or 2nd level IT support ideally in a large company environment
• Have good IT knowledge especially of Windows 10 Office 365 and MS Teams and in troubleing hardware and software
• Have an ytical approach to complex issues
• Have experience in ITSM ticket systems (ideally in ServiceNow)
• Knowledge of processes according to ITIL V4 good to have
• Have high customer and service orientation and high sense of responsibility
• Have a reliable and systematic way of working
• Are willing to learn and develop technical and soft ss
• Have high motivation and willingness to work in a global team.

OFFER:

• Excellent remuneration package based on experience ss and performance
• Full paid training on the company and the project youll be working on
• Career development programs specialized courses and language cles
• Dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Work schedule: Monday to Friday from 11 AM 07 PM (39 hours a week)
  
• Office in the centre of Barcelona
• Indefinido contract

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