Technical Support Advisor With German
Technical Support Advisor With German
Posted on :
04-10-2024
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Job Description
Position: Technical Support Advisor with German
Location: Barcelona Spain (onsite)
Work model: onsite
Employment type: Fulltime.
DUTIES AND RESPONSIBILITIES:
- Provide 1st level IT support to the client employees via phone mail and chat or via selfservice portal
- Provide support to clients employees in the operation of user systems and peripheral devices
- Perform root cause ysis and troubleing via phone and/or remote access and monitor IT requests and issues in the clients ITSM system including their categorization and prioritization of IT issues and requests
- Be accessible and provide a first resolution rate by using internal knowledge databases
- Cooperate with clients 2nd level service organizations and external service providers.
REQUIREMENTS:
- Have a proficient or bilingual level of German and advanced English
- Experience in 1st or 2nd level IT support ideally in a large company environment
- Have good IT knowledge especially of Windows 10 Office 365 and MS Teams and in troubleing hardware and software
- Have an ytical approach to complex issues
- Have experience in ITSM ticket systems (ideally in ServiceNow)
- Knowledge of processes according to ITIL V4 good to have
- Have high customer and service orientation and high sense of responsibility
- Have a reliable and systematic way of working
- Are willing to learn and develop technical and soft ss
- Have high motivation and willingness to work in a global team.
OFFER:
- Excellent remuneration package based on experience ss and performance
- Full paid training on the company and the project youll be working on
- Career development programs specialized courses and language cles
- Dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Work schedule: Monday to Friday from 11 AM 07 PM (39 hours a week)
- Office in the centre of Barcelona
- Indefinido contract
To apply for this position and to explore many other exciting opportunities visit and apply through our career page:
- Gross 22000 EUR 22000 EUR 2400 perf. bonus
- 500 reimbursed after month 1 / sign on bonus also available for those who can join 15/4
Remote Work :
No
Employment Type
Full Time
Key Skills
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