Sr Project Engagement Manager
Sr Project Engagement Manager
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Job Description
Astadia: Sr. Engagement Manager (Technical & Business Operations)
Location Bedford MA Hybrid onsite 4 days a week
USC or GC only
This position is responsible for overall management and service delivery of services and projects to the clients within the related designated practice. This role will include yzing client processes understanding clients business landscape ensuring we meet SLAs defining requirements and then expertly delivering Astadia solutions and strategies. A Senior Engagement Manager must be capable of supervising/leading the onsite team managing large complex projects ability to coordinate with remote support teams and be a recognized expert in one or more vertical markets.
Responsibilities
Serve as primary point of contact
Manage all client relationships and expectations through life of the program
Lead business process reengineering activities; consultation related to change management project management and continuous process improvements
Lead joint meetings and Continuous Process Improvement Sessions
Manage project risk up/cross selling and oversight of team deliverables
Contribute to definition of industry best practice through subject matter expertise
Deliver within the scope of the SOW; meet or exceed project profitability targets
Attain or exceed billable utilization target of 80% for self and team members
Provide appropriate direction and feedback to team members
Ensure team will identify doent and drive resolution for any program issues
Identify continuous improvement opportunities with processes / support issues.
Facilitate metrics review and quarterly business review.
Provide tracking and reporting and identify opportunities for improvement and standardization efforts. support doents as required.
Work with vendors to trouble and resolve issues.
Evaluate new product versions and recommend upgrade schedules.
Provide Root Cause ysis for Major Incidents
Conduct frequent reviews of procedures industry best practices processes
Knowledge and Abilities
Ability to manage all client relationships and set expectations
Lead business process and reengineering activities consultation related to change management project management and continuous process improvements
Excellent written and verbal communication ss
Customercentric attitude
Strong Project Management Ss
Ability to communicate technical problems and instructions to end users in terms that are easy to understand.
Understanding of importance of proper doentation
Contribute to definition of industry best practice through subject matter expertise
Deliver within the scope of the SOW; meet or exceed project profitability targets
Attain or exceed billable utilization target of 80% for self and team members
Provide appropriate direction and feedback to team members
Ensure team will identify doent and drive resolution for any program issue
Requirements
ITIL certification is a must
Must possess indepth knowledge of Information Technology
Thorough understanding of designated market key industry partners and trends in the marketplace
Demonstrated leadership team building and management ss
Excellent advanced clientfacing ss including the ability to influence and negotiate with clients;
Proven track record of customer focus including the ability to foster longterm client relationships
Ability to manage both onsite team and remote support resources
Advanced communication ss including business writing and presentations; Advanced ability to
present indepth technical solutions
Selfmotivated with the ability to motivate and energize a project team; driven to exceed customer
and project goals
Education
Undergraduate degree in Business Information Systems or related field preferred; equivalent
combination of s/experience will be considered.
Masters degree is considered a plus.
Employment Type
Full Time
