RQ07914 - Application Support Specialist - Junior

Description

This position will support all operational work related to hosting client applications in the shared hosting environment of the Government Services Shared Utility Service (SUS). They will perform roles such as operations support and queue manager service request fulfillment lead and configuration management.

Operational tasks including incident intake and triage service request fulfillment change request essment and implementation and general reporting and data ysis.

Experience with middleware application suite such as but not limited to

o IBM WebSphere Application Server NDM and Liberty

o IBM DataPower

o Deployment Automation Urban Code Deploy and Urban Code Velocity

o Middleware Monitoring tools e.g. ITCAM Dynatrace

o Cloud technology including OpenShift Kubernetes and Ansible

Experience with ITIL Incident Management process

Experience with ITIL Change Management process

Experience with Remedy/eSMT or other service management tools

Experience with reporting tools and data visualization e.g. PowerBI

Demonstrate strong communication and problem solving ss

Experience with standard MS office suite

Demonstrate initiative and responsiveness

Experience and S Set Requirements

General Project Coordination and Communication

• Demonstrated experience coordinating projects and leading initiatives with technical and business stakeholders.
  
• Strong communication ss with the ability to convey complex technical concepts in simplified terms for nontechnical stakeholders.
  
• Excellent ytical and problemsolving capabilities coupled with experience in change planning and implementation.
  
• Proficiency in Microsoft Office for process automation data ysis and report generation.
  

Service Management

• Expertise in ITIL best practices for Service Management (Incident Problem Change and Configuration Management).
  
• 2 years of experience managing the full lifecycle of incidents problems and service requests using tools like Remedy/eSMT.
  
• Experience yzing and reporting on operational data to identify trends and optimize processes.
  

Middleware Support

• 2 years of experience with systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL).
  
• 2 years of experience with middleware environments including IBM WebSphere Application Server/Liberty/NDM.
  
• Practical experience with DevOps odologies and CI/CD tools like Jenkins Urban Code Deploy and Urban Code Velocity.
  
• Handson experience with OpenShift managing containerized applications and ensuring scalable flexible deployments.
  
• Expertise in secure file transfer protocols like Secure Transport and other FTP/SFTP systems.
  
• Operational experience with Ceph storage for data management and scalable storage solutions.
  
• General exposure to cloud technologies network topologies (firewalls load balancers DNS) and development platforms like DataPower Informatica IBM MQ and IBM ACE.
  

Public Sector Experience

• Experience working in public sector environments such as OPS BPS or similar government institutions.
  

Requirements

Must haves:

o IBM WebSphere Application Server NDM and Liberty

o IBM DataPower

o Deployment Automation Urban Code Deploy and Urban Code Velocity

o Middleware Monitoring tools e.g. ITCAM Dynatrace

o Cloud technology including OpenShift Kubernetes and Ansible

Experience with ITIL Incident Management process

Experience with ITIL Change Management process