Client Success Coordinator
Client Success Coordinator
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Job Description
About Us:
Reach First is a Canadian company that provides digital marketing services to our clients in both Canada and the United States. We also build and operate multiple business units within various industries. Performance is at the core of everything we do. We go above and beyond the call of duty to achieve impactful growth for all our clients.
Position Purpose:
Education & Professional Qualification:
- Degree(s)/Major(s): Bachelor or Master in a relevant field from a reputed University.
Experience:
- 2 to 3 years of proven work experience in a similar role.
What We Offer:
- A wide range of challenging ignments We don t just offer a job; we offer a career with varying ignments and lots of development opportunities.
- Continuous coaching you will work with pionate people and receive both formal training as well as daytoday mentoring from your coach and manager.
- Dynamic and respectful work environment employees are at the core we value every individual and encourage initiatives promoting agility and work/life balance.
- A competitive compensation package in line with your qualifications and experience.
- As an equal employment opportunity provider Reach First makes all decisions of employment purely on the basis of merit.
Responsibilities:
Act as the primary point of contact for igned clients ensuring their needs are met and their expectations are exceeded.
Develop and maintain strong longterm relationships with clients understanding their business objectives and how our solutions can support them.
Provide timely and effective support to clients resolving issues and answering questions via email phone or virtual meetings.
Monitor client usage and engagement with our services identifying opportunities for improvement and additional value.
Conduct regular checkins and reviews with clients to ensure they are satisfied and to address any concerns.
A continuous approach to actively growing the community of clients.
Collaborate with internal teams (e.g. Sales Product Development Marketing) to advocate for client needs and provide feedback for continuous improvement.
ist in the onboarding process for new clients ensuring a smooth transition and successful implementation of our solutions.
Develop and deliver training materials resources and workshops to help clients maximize the value of our products/services.
Track and report on key metrics related to client success such as satisfaction scores renewal rates and product usage.
Stay uptodate with industry trends and best practices to continuously enhance the client experience.
Requirements
Proven experience in a clientfacing role such as Customer Success Client Success Account Management or Sales.
Excellent communication and interpersonal ss with the ability to build rapport and trust with clients.
Strong problemsolving ss and the ability to think strategically to address client needs.
Proficiency with CRM software and other relevant tools (e.g. Salesforce HubSpot Zendesk).
Interacting with project managers to ensure ets are developed to the client s satisfaction.
Consistently review yze adjust and report on results achieved on all campaigns.
Keep clients up to date on their latest metrics and dynamic marketing campaigns.
Strong organizational ss and attention to detail.
Ability to multitask and manage multiple client accounts simultaneously.
Highly adaptable and quick to learn new information.
High levels of tenacity and desire to go above and beyond.
Strong listening ss and ability to understand others viewpoints.
Experience working for a digital marketing agency is a plus.
Strong track record of achieving sales targets and driving revenue growth. Excellent leadership and interpersonal ss, with the ability to motivate and inspire a sales team. Demonstrated experience in cold calling, sales closing, and negotiating contracts. Solid understanding of sales strategies, techniques, and best practices. Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls. Meeting planned sales goals. Promoting the organization and products. Understand our ideal customers and how they relate to our product offering. Strong ytical and problem-solving ss, with the ability to yze sales data and metrics. Excellent communication and presentation ss, with the ability to effectively communicate with clients and internal stakeholders. Results-oriented mindset with a focus on continuous improvement and achieving measurable results.
Employment Type
Full Time
