Ticketing Fulfilment Professional - German speaking

Job Summary:

JOB DESCRIPTION Ticketing Fulfillment Professional

Location: Berlin Germany

Division: Central Europe / Fulfillment

Line Manager: Sandy Dohna

Contract Terms: Permanent Employee

THE TEAM

Our team is responsible for printing and sending tickets on time ensuring an excellent fan experience. We work collaboratively to streamline ticketing operations embrace innovative solutions and foster a culture of excellence. Together we prioritize communication efficiency and responsiveness to meet the needs of our fans and create memorable events.

THE JOB

Fulfilment is responsible for printing preparing and sending tickets to our customers both on paper and collectibles. In addition to these core activities we are responsible for resolving return issues such as wrang address or moving as weil as ensuring that each ticket is sent to the correct recipient. To achieve this we coordinate our team of packers so that there is always attention to detail. We are responsible for importing payments and connecting payments to their respective orders requesting refunds (when applicable) and rebooking seats (when necessary).

We are the entry point for receipts and the exit point for all shipments whether via traditional mail or express means. Maintaining a level of organization is necessary and essential to achieving our goals.

Tasks

WHAT YOU WILL BE DOING

• Book seats for specific events
• Rebook seats in case of expired order/late payment
• Prepare printing of tickets
• Print Tickets and Collectibles on our m printers
• Prepare shipping labels for service providers
• Ensure printing quality avoiding customer complaints and the need for reprinting
• Send equipment to customers
• Control stock and request materials relevant to the sector such as envelopes labels and printing paper
• Import payments and linking to orders
• Request refunds in cases of double payment/processing error/seats running out
• Ensure that the customer has the best fan experience possible from purchase to the day of the event
• Contact the customer in case of an error in shipping processing such as problems with the address or failures in the shipping od
• Correct and resend tickets in case of change of address.

WHAT YOU NEED TO KNOW (or TECHNICAL SS)

• Basic understanding of logistics and deadlines
• Must have commitment and good teamwork
• Hands On mentality
• Basic computer knowledge Excel would be an advantage
• Need to speak German fluently. English will be a plus but not mandatory.
• Multitasking ability would be considered a differential

Requirements

YOU (BEHAVIOURAL SS)

Work as a team so that everyone can trust each other with the aim of providing the best experience possible.

Help to keep the company reliable and integrated so that we can continue to be a reference in the global ticketing market.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment the worlds largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the worlds largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense pion for Live and an inspiring and diverse culture driven by accessible leaders attentive managers and enthusiastic teams. lf youre pionate about live entertainment like we are and you want to work at a company dedicated to helping millions of fans experience it we want to hear from you.

Our work is guided by our values:

Reliability We understand that fans and clients rely on us to power their live event experiences and we rely on each other to make it happen.

Teamwork We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging We are committed to building a culture in which all people can be their authentic selves have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are pionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole seif to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations enjoy new experiences and learn from the talented people you will be working with. lts talent that matters to us and we encourage applications from people irrespective of their gender race sexual orientation religion age disability status or caring responsibilities.