Reception Operator
Reception Operator
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
- Greet visitors clients and staff in a friendly and professional manner.
- Answer incoming phone calls and direct them to the appropriate department or individual.
- Manage emails respond to inquiries and ensure efficient communication.
- Maintain accurate records of visitor and client information using Zoho CRM.
- Schedule and coordinate appointments and meeting room bookings using Zoho Calendar.
- ist with administrative tasks including data entry doent handling and maintaining the reception area.
Requirements
Required Ss and Qualifications:
- Previous experience as a Reception Operator or in a similar role.
- Proficiency in using Zoho CRM and Microsoft Office Suite (Word Excel Outlook).
- Excellent verbal and written communication ss.
- Strong organizational ss and attention to detail.
- Ability to multitask and manage time effectively.
- A professional and courteous demeanor.
Desired Experience & Qualification Education: Bachelor s degree in computer science, Information Technology, or a related field (or a minimum of 5 years equivalent experience). Technical Experience: Proven experience in a technical leadership role within an MSP or similar environment. Strong knowledge of IT infrastructure, cloud technologies, networking, and cybersecurity. Familiarity with ISO framework and best practices. Experience with managing and troubleing common IT systems and platforms. Leadership and Management Ss: Excellent leadership and people management ss, with the ability to to motivate and inspire a team. Demonstrated experience in hiring, training, and performance evaluation of technical professionals. Ability to foster a collaborative and inclusive team environment. Problem-Solving and Decision-Making Abilities: Strong problem-solving and decision-making ss, with the ability to yse complex technical issues and provide effective solutions. Capacity to prioritise tasks and manage multiple projects simultaneously. Customer Service and Communication: Exceptional customer service ss, with the ability to communicate effectively with both technical and non-technical stakeholders. Strong written and verbal communication ss. Ability to effectively communicate technical concepts to clients and team members. Continuous Learning: A pion for staying up to date with industry trends, emerging technologies, and best practices. Commitment to continuous learning and professional development. Relevant certifications (e.g., ISO, ITIL, NIST) would be advantageous. Strategic Thinking and Business Aen: Ability to align technical strategies with business objectives. Understanding of the MSP industry, market trends, and competitive landscape. Experience in collaborating with other departments, such as Sales and Operations, to drive business growth.
Education
Bachelor's degree in business administration, marketing, or related field. Specialized training/certifications in sales management and office automation. Industry knowledge in office automation products and trends. Strong communication and ytical ss. Proficiency in negotiation and financial aen. Computer literacy, including CRM software. Leadership and problem-solving abilities. Customer-focused mindset and networking ss.
Employment Type
Full Time
