Customer Success Manager - 8666
Customer Success Manager - 8666
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Job Description
Position: Customer Success Manager
Salary Range:USD
Working Hours: Monday to Friday 9:00 AM to 5:00 PM EST / 9:00 PM to 5:00 AM PHT
Overview of the Position
Ensuring customer success is our top priority. We mean it we have 3 top priorities and ensuring customer success is at the top. We are committed to delivering an amazing experience at every step of the customer journey. We take great pride in creating real success for real people. The Customer Success Manager will play a critical role in providing great customer service and actively engaging with our customers and driving all areas of the organization to prioritize our customers’ needs.
In this role you will build a broad knowledge base of the company's core products expense management bill pay and reimbursement. You will manage customer success representatives and all customer communication by phone text and email customer onboarding and service ticketing. You will also support the customer success team manage customer payments applicant and approvals and underwriting. The ideal candidate is someone with extraordinary initiative who is customerobsessed and technically savvy. This role offers a clear growth path to take on roles in Customer Success or Operations.
Specific Duties and Responsibilities:
- Respond quickly and enthusiastically to customer inquiries across all channels (phone online chat email social and video).
- Coordinate and triage verification resolution for pending applicants.
- Turn negative experiences into positive ones by quickly resolving product and delivery issues.
- Collect postdelivery feedback to understand the full customer journey and to identify areas for improvement.
- Create our internal knowledge base and processes to streamline operations.
- ist on special projects and new partnerships as they come up.
Requirements
Above all else you are pionate about making customers happy. You have offthecharts initiative are super organized resourceful in getting things done ytical in how you set priorities and won’t rest until a job is done. You work hard to earn the trust of our customers. You’re thrilled at the opportunity to talk to customers and take care of whatever it is they need.
- 5 years of experience in a similar role
- Strong communication ss written and verbal
- Receiving and placing customer service telephone calls
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints managing database records drafting status reports on customer service issues
- Data entry and research as required to trouble customer problems
- Outstanding technical aptitude and can quickly learn the ins and outs of our technical platforms to optimize the customer experience
Employment Type
Remote
Company Industry
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
