Technical Account Manager - Trend Micro
Posted on :
01-10-2024
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1 Vacancy
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Job Description
When you join Trend you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.
ABOUT TREND MICRO
Trend Micro a global cybersecurity leader helps make the world safe for exchanging digital information. Fueled by decades of security expertise global threat research and continuous innovation Trend Micros cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds networks devices and endpoints. As a leader in cloud and enterprise cybersecurity the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS Microsoft and Google and central visibility for better faster detection and response. With 7000 employees across 65 countries Trend Micro enables organizations to simplify and secure their connected world. For additional information visit
confidential
POSITION OVERVIEW
The Technical Account Manager (TAM) with (MMEA/Qatar) is responsible for technical support for Trend Micros family of products and managing the customers account for their technical and security needs.
PRIMARY RESPONSIBILITIES
- Direct support to premium/key customers on technical issues
- Account Management by providing technical updates monthly/quarterly case reviews threat essment/advisories for proactive protection train customers on product & threat provide notifications from corporate on enhancements/bugfixes customer relationship for account retention
- Maintain technical relationships with nominated customers
- Be a trusted threat advisor for nominated customers
- Act as the customers champion within Trend Micro
- Be available 24x7 to provide crisis support services to nominated customers
- Manage and progress technical support cases
- Provide istance to nominated backup customers when other team members are absent
- Regularly meet with clients for the purpose of relationship building
- Participate in strategic account planning with the Trend Micro of the account team.
- Work closely with account managers to identify sales opportunities
- Conduct presentation to potential customers to drive growth in Premium Support Program enrolments.
- Provide guidance consultancy technical support and problem resolution to key customers/channel partners in implementation projects
- Collaborate with internal teams to enhance customer/partner experience
- Perform Back presales role as requires
EXPERIENCE
- Engineering degree or equivalent
- Technical Certification such as TCAP TSCE VCP CCNA CCNP CISSP MCSE SUN Professional or equivalent will be an advantage.
- 46 years experience in postsales technical support system administration or related field.
- Strong knowledge and understanding of security industry.
- Indepth knowledge of multiple Operating Systems (Windows Windows Server LINUX Solaris) and networking environment.
- Good interpersonal s and service oriented.
- Good problem solving ss
- Able to cope with customer demands and take challenges positively
- Be resourceful selfmanaged energetic friendly and have excellent communication ss
- Strong in doentation and process odology
Trend Micro strive to build an environment of equity and inclusion which reflects diverse points of view. We welcome value promote and celebrate diversity the very experiences and attributes that make us who we are including but not limited to race ethnicity nationality gender gender identification sexual orientation level of ability age religion veteran status socioeconomic status and political philosophy.
We embrace change empower people and encourage innovation. Join Trend Micro and Thrive with us.
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Employment Type
Full Time
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