Real Time yst - English - Thessaloniki
Real Time yst - English - Thessaloniki
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position: Real Time yst
Location: Thessaloniki Greece
Work Model: Onsite
Employment type: Fulltime.
DUTIES AND RESPONSIBILITIES:
- Monitor queue level performance and variance to forecast in real time
- Report significant variations from forecast to Operations and WFM Management
- Provide recommendations for addressing and responding to variations from forecast
- Monitor agent level schedule adherence and report significant adherence issues proactively to Operations and WFM Management
- yze variations to forecast and project impact for the remainder of the day
- Compile and submit intraday reports with accuracy and timeliness including proactive recommendations for actions
- Update schedules with realtime attendance and exceptions
- Approve/recommend alternatives for realtime schedule exception requests
- Perform other related duties as required.
REQUIREMENTS:
- Preferably 1 year of experience in RTA/WFM
- High level of attention to detail
- Good ytical ss including root cause ysis
- Strong numerical literacy and a thorough understanding of contact center and WFM metrics
- Ability to communicate effectively with all levels of management both written and verbal
- Strong proactive decisionmaking ss
- Ability to read trends and project those trends into future forecasts
- High degree of empathy for fellow workers
- Ability to resolve differences with winwin solutions
- Working schedule: shift rotation 24/7. 40 hours of work per week.
OFFER:
- Excellent remuneration package based on experience ss and performance
- Indefinite contract
- Inclusive environment with a positive impact on the community.
- Transportation allowance meal allowance health insurance & 1day birthday leave after 1 year of tenure
- Encouragement of internal mobility and professional growth at all career stages
- And many others!
Employment Type
Full Time
