drjobs German Customer Care Agent - Lisbon- Portugal

German Customer Care Agent - Lisbon- Portugal

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1 Vacancy
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Job Location drjobs

Lisbon - Portugal

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Customer Service Representatives are the first contact point for customers with questions or concerns. Their primary objective is to ensure customers have a seamless experience and feel satisfied with the companys products or services.

Whether through phone email or chat CSRs are always ready to go the extra mile!

Tasks

  • Respond promptly to customer inquiries and concerns via phone emails or chat
  • Resolve customer issues and complaints effectively and efficiently
  • Manage high volumes of inbound and outbound calls
  • Maintain accurate records of customer interactions and transactions
  • Provide uptodate product and service information to customers
  • Escalate customer issues to the appropriate department or manager as needed
  • Collaborate with other departments to resolve customer issues and concerns
  • Maintain a positive and professional attitude at all times
  • Continuously improve your knowledge of products and services
  • Meet or exceed performance targets such as call volume and resolution time
  • Contribute to team goals and initiatives to improve customer satisfaction and retention
  • Provide feedback to management on customer issues concerns and trends.

Requirements

  • High school education diploma
  • Native or near native level of German
  • Fluent in English (minimum C1 level oral validation will be conducted)
  • Excellent communication and argumentation ss
  • Strong technology/computer ss
  • Relocation package on offer if coming from abroad

Employment Type

Full Time

Company Industry

About Company

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