Call Center Lead Dental
Call Center Lead Dental
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Job Description
Contact Center Lead
Location: Oregon City OR 97405
Type: FullTime
At Revolution Dental Implant Center were transforming the patient experience and we need a Contact Center Manager who is equally committed to operational excellence and team leadership. If youre someone who thrives in a collaborative environment can yze and optimize processes and lead a team toward delivering exceptional service wed love to hear from you.
What Youll Do:
Optimize Operations: Monitor and improve key metrics (missed calls conversions show rates) to meet performance targets.
Enhance Workflows: Implement processes that drive efficiency and improve the patient experience.
Manage Technology & Vendors: Oversee call center software and vendor performance ensuring optimal ROI and consult bookings.
Lead the Team: Inspire and support call center agents manage external support and onboard new hires.
Ensure Quality Service: Uphold high service standards address escalations and provide coaching based on call evaluations.
Develop Strategy: Create policies manage the budget and lead initiatives that align with company goals.
yze Data: Report on performance trends and use insights to implement improvements.
What Were Looking For:
Proven experience managing a call center or customer service team with a strong focus on metrics process improvement and leadership
A collaborative leader who communicates effectively and drives performance through relationships and coaching
Strong ytical ss with the ability to use data to make informed decisions
Proficiency in call center technology and vendor management
Ability to thrive in a fastpaced growthoriented environment
Why Youll Love Working Here:
- Compensation: Base: $31.25/hr x40s a hour per week $65000 annually (bonus opportunities up to $25k!)
- Schedule: Monday Friday
Why Youll Love Working Here:
- Compensation: Base: $31.25/hr x40s a hour per week $65000 annually (bonus opportunities up to $25k!)
- Schedule: Monday Friday
Remote Work :
No
Employment Type
Full Time
