Croatian Speaking Customer Advisor

We are a leading company in the ecommerce industry known for delivering exceptional online shopping experiences and outstanding customer service. As we continue to grow and expand into new markets we are looking to strengthen our customer support team with pionate and dedicated individuals. Our office in ClujNapoca plays a key role in supporting our operations and we are currently seeking a CroatianSpeaking Customer Advisor to join us.

Role Overview:

As a CroatianSpeaking Customer Advisor you will be the direct link between our customers in Croatia and our services. You will provide support answer inquiries and ist with various customer service needs to ensure that every customer enjoys a seamless shopping experience. Your primary responsibility will be to deliver topnotch customer service ensuring that all inquiries and issues are resolved efficiently and professionally.

This position is onsite based in our ClujNapoca office offering you the chance to work in a vibrant collaborative environment. Additionally we offer a 1000 signing bonus to welcome you to the team.

Key Responsibilities:

• Customer Support: Serve as the main point of contact for Croatianspeaking customers handling inquiries via phone email and chat.
• Issue Resolution: Address and resolve customer complaints questions and requests in a timely and professional manner ensuring high levels of customer satisfaction.
• Order Management: ist customers with order placements tracking shipments processing returns and managing any postpurchase inquiries.
• Account istance: Help customers with accountrelated issues including pword resets account updates and payment issues.
• Product Knowledge: Develop a strong understanding of our products and services to provide accurate and helpful information to customers.
• Escalation Management: Identify more complex issues and escalate them to relevant departments when necessary to ensure timely resolution.
• FollowUp: Conduct followup calls or emails to ensure customers are satisfied with the resolution of their inquiries.
• Doentation: Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
• Feedback Sharing: Share customer feedback with internal teams to help improve processes products and services.

Qualifications:

• Fluent in Croatian and English: Strong written and verbal communication ss in both languages are essential.
• Customer Service Experience: Prior experience in customer interaction service or a related field is a strong advantage.
• ProblemSolving Ss: Ability to resolve issues quickly and efficiently with a focus on delivering positive customer outcomes.
• Strong Communication Ss: Excellent interpersonal ss with the ability to build rapport with customers and manage customer relationships.
• DetailOriented: Ability to maintain accuracy in handling customer orders and doenting customer interactions.
• TechSavvy: Comfortable using CRM systems and general office software such as Microsoft Office (Word Excel Outlook).
• Team Player: A collaborative mindset and willingness to work closely with team members to meet customer needs.

What We Offer:

• 1000 Signing Bonus: To welcome you to the team you will receive a signing bonus of 1000 upon joining.
• Competitive Salary: We offer a competitive salary that reflects your experience and qualifications.
• Career Growth: Opportunities for professional development and career advancement within a growing ecommerce company.
• Health and Life Insurance: Comprehensive benefits package including health and life insurance.
• Relocation Package: For candidates relocating to ClujNapoca we provide a full relocation package including accommodation and flight tickets to Cluj.
• WorkLife Balance: A supportive environment that values worklife balance while promoting career growth.
• Training and Development: Access to ongoing training programs to enhance your ss and knowledge.
• Collaborative Atmosphere: Work in a vibrant international team in a dynamic and fastpaced environment.
• Team Events: Regular teambuilding activities to foster a strong team culture.

Why Join Us

This is a fantastic opportunity to leverage your Croatian and English language ss in a customerfacing role within the dynamic and fastgrowing ecommerce industry. Youll have the opportunity to develop your career in a supportive and collaborative work environment with clear pathways for growth and advancement. Plus youll enjoy living and working in ClujNapoca a vibrant city known for its rich culture lively atmosphere and excellent quality of life.

Remote Work :

No