Polish Czech Speaking Service Coordinator
Polish Czech Speaking Service Coordinator
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Job Description
Are you a sed communicator with a pion for delivering excellent customer service Do you speak fluent Polish and Czech If youre looking for a flexible hybrid role in a fastpaced and international environment this could be the perfect opportunity for you! We are currently recruiting a Service Coordinator for our office in Ghent Belgium to support our growing operations.
About Us:
We are a renowned company in the automotive industry providing highquality solutions and exceptional customer support across Europe. Our Ghent office plays a central role in managing customer relations and service coordination particularly for Polish and Czechspeaking markets. As our business continues to grow we are expanding our team and looking for pionate individuals to ensure we maintain our high standards of service.
Position Overview:
As a Service Coordinator you will act as the main point of contact between our customers service teams and dealerships. You will manage inquiries and service requests from Polish and Czechspeaking customers ensuring smooth coordination of repair and maintenance schedules. Your role will involve excellent communication organizational ss and a commitment to customer satisfaction.
This is a hybrid position allowing you to work 2 days in the office in Ghent and 3 days remotely giving you both flexibility and the opportunity to collaborate closely with the team.
Key Responsibilities:
- Be the first point of contact for Polish and Czechspeaking customers addressing inquiries booking service appointments and handling any issues or complaints.
- Coordinate repair and maintenance schedules with dealerships and service providers.
- Maintain clear and consistent communication between customers service teams and other departments.
- Monitor and track the progress of service requests ensuring timely resolution and followups with customers.
- Follow up on customer satisfaction after services are completed and address any further issues that may arise.
- Escalate unresolved or complex service issues to the relevant teams.
- Regularly update customers on the status of their service requests.
- Keep accurate records of customer interactions service history and feedback in the CRM system.
- Work closely with internal teams to suggest improvements based on customer feedback.
Qualifications:
- Fluency in Polish and Czech (written and spoken) is required.
- Prior experience in customer service service coordination or a related field is preferred.
- Strong communication ss with the ability to build positive customer relationships.
- Organizational ss with attention to detail and the ability to manage multiple service requests simultaneously.
- Experience in or pion for the automotive industry is a plus but not mandatory.
- Familiarity with CRM systems and general office tools like Microsoft Office (Word Excel Outlook).
- Problemsolving mindset with the ability to handle a fastpaced work environment.
What We Offer:
- Hybrid work arrangement: Work 2 days in the office and 3 days remotely to maintain a balanced lifestyle.
- Relocation support: For candidates moving from abroad we offer a relocation package that includes accommodation in Ghent.
- Competitive salary and clear opportunities for career development within an expanding international company.
- Comprehensive health and life insurance benefits to support your wellbeing.
- Ongoing training and professional development programs to help you grow in your role.
- A supportive teamfocused work environment with regular teambuilding activities and a multicultural atmosphere.
Why Join Us
This is an exciting opportunity to combine your language ss and customer service experience in a key role within the automotive industry. Youll have the chance to work with a diverse international team benefit from a hybrid work setup and develop your career in a company that values innovation and growth. Plus youll enjoy living in Ghent Belgium a vibrant city known for its rich cultural heritage and great quality of life.
Remote Work :
No
Employment Type
Full Time
