German Speaking Customer Advisor

We are a leading firm in the financial sector renowned for delivering innovative financial solutions and exceptional client support throughout Europe. Our office in Larnaca Cyprus is central to managing client relationships and ensuring toptier service delivery. We are expanding our team and are seeking a GermanSpeaking Customer Advisor to join us in Larnaca. This role offers a relocation package including accommodation and flight tickets for candidates moving from abroad.

Position Overview:

As a GermanSpeaking Customer Advisor you will be the primary point of contact for our Germanspeaking clients offering expert advice and support related to our financial services. You will handle client queries resolve issues and guide clients on our financial products. Your role is essential in maintaining high customer satisfaction and ensuring efficient service delivery.

This position is based in our Larnaca office and features a hybrid work model with support for relocation including accommodation in Larnaca and flight tickets to Cyprus. You will join a supportive team focused on your professional development and career growth.

Key Responsibilities:

• Client Interaction: Serve as the main contact for Germanspeaking clients addressing their questions providing information about our financial products and resolving any concerns.
• Customer Support: Deliver outstanding customer service by resolving issues providing tailored solutions and ensuring clients are satisfied with their experience.
• Product Expertise: Develop and maintain a thorough understanding of our financial offerings to provide accurate and relevant advice.
• Effective Communication: Communicate clearly and professionally with clients in both German and English.
• Issue Resolution: Quickly and effectively handle customer complaints or issues escalating them to senior team members if necessary.
• RecordKeeping: Maintain detailed and accurate records of client interactions transactions and followup actions using our CRM system.
• Team Collaboration: Work collaboratively with colleagues to share insights enhance service processes and contribute to departmental success.
• Feedback Collection: Gather client feedback to help improve our products and services and enhance the overall client experience.

Qualifications:

• Fluency in German and English: Must be fluent in both German and English with strong written and verbal communication ss.
• Customer Service Experience: Previous experience in customer service or a similar role is highly desirable.
• Financial Knowledge: Experience or interest in the financial sector is a plus but not essential.
• ProblemSolving Ss: Demonstrated ability to resolve issues proactively and effectively.
• Attention to Detail: High level of precision and accuracy in all tasks.
• Organizational Abilities: S in managing multiple responsibilities efficiently and prioritizing tasks.
• Team Orientation: Strong interpersonal ss and a collaborative approach to working with others.

What We Offer:

• Relocation Support: istance with relocating to Cyprus including accommodation in Larnaca and flight tickets to Cyprus.
• Competitive Salary: An attractive salary package based on your experience and qualifications.
• Career Advancement: Opportunities for professional growth and development within our expanding company.
• Comprehensive Benefits: Health and life insurance coverage to ensure your wellbeing.
• Work Environment: A positive and inclusive work atmosphere with a focus on teamwork and personal growth.
• Living in Larnaca: Enjoy life in Larnaca a beautiful city known for its stunning beaches historic sites and vibrant cultural scene.

Why Join Us

This role provides a great opportunity to use your German language ss in a rewarding position within the financial sector. You will benefit from a flexible working arrangement a supportive and diverse team and the chance to advance your career while enjoying the high quality of life in Larnaca.

Remote Work :

No