1st Level IT Service Desk
1st Level IT Service Desk
Posted on :
29-09-2024
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Salary
Not Disclosed
Salary Not Disclosed
Posted on :
29-09-2024
Job Description
IT SERVICE DESK TECHNICIAN WITH GERMAN
Responsibilities
- Working in IT first level support and receive ITrelevant requests;
- Process document and solve IT user requests (faults service requests and demand requests) by email ticket system or other defined communication channels in 1st level IT operations;
- Provide support in the client hardware and user lifecycle management including the maintenance of assets;
- Administration of the current Microsoft Azure Cloud Services according to predefined standards and processes in the context of 1st level operations area.
Qualifications
- Successfully completed studies in the IT sector or comparable education;
- Practical work experience as an IT technician in 1st level support;
- Very good and uptodate knowledge in the area of Microsoft client architecture (hardware software operating system);
- Good knowledge in the area of Microsoft technologies especially Azure Cloud Active Directory SCCM and Intune;
- Knowledge in the area of network & server infrastructure is an advantage;
- Ability to work independently as well as being customer oriented;
- Fluent in German and English.
Remote Work :
No
Employment Type
Full Time
Key Skills
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