Remote Customer Service Representative
Remote Customer Service Representative
Posted on :
29-09-2024
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Job Description
Company:
Join the worlds largest jewellery brand and be part of a dynamic team dedicated to excellence and customer satisfaction.
Location:
Remote work from Greece
Language Requirements:
- Polish: C2 proficiency
- English: C1 proficiency
Salary:
- Monthly Base Salary: 104527 EUR
- Performance Bonus: 150 EUR monthly
Schedule:
- 40 hours per week
- 8hour shifts scheduled between 8 am 9 pm Monday to Sunday
Training:
- Fully paid remote training conducted by certified instructors
Benefits:
- Health care benefits and various discounts
- Professional growth and development opportunities
- Special events community and social responsibility initiatives
- Free online Greek language courses
- Stateoftheart premises with relaxing break areas
- Great Place to WorkCertified Company promoting diversity
Documents Accepted:
- EU citizenship
- Fullpurpose & Specificpurpose work permit card
- Certificate of Protection (refugees)
Joining Deadline: 31/10/2024
Responsibilities:
- Handle customer inquiries and issues via phone email and chat in a timely and professional manner
- Provide product information order assistance and resolve customer complaints
- Maintain accurate records of customer interactions and transactions
- Collaborate with other teams to ensure exceptional customer service delivery
- Continuously strive to meet performance metrics while delivering a high level of customer satisfaction
Requirements:
- Fluent in Polish (C2) and English (C1)
- Proven customer support experience or experience in a similar role
- Excellent communication and problemsolving skills
- Ability to work independently and in a team environment
- Strong computer skills and familiarity with CRM systems
Preferred Qualifications:
- Previous experience in the jewellery or luxury goods industry
- Experience with remote customer service operations
Application Process:
To apply please submit your CV and cover letter outlining your relevant experience and language proficiency. Interviews will be conducted remotely.
Remote Work :
No
Employment Type
Full Time
Key Skills
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