Fintech Customer Service Specialist
Fintech Customer Service Specialist
Posted on :
29-09-2024
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Job Description
Project: Mobile Operator
Location: Athens Greece (Remote)
Relocation Package:
- 2 weeks of hotel accommodation
- Flight ticket (within the EU)
- Airport pickup
- Real estate agency fee covered
Language Requirements:
- Italian: C2 Level (Fluent)
- English: B2 Level (Intermediate)
Salary:
- Base Salary: 1100 EUR Monthly (paid over 14 months)
- Performance Bonus: Up to 240 EUR monthly based on performance
Working Schedule:
- Monday to Sunday 09:00 AM 9:00 PM (shifts within these hours)
- 40 hours/week
About the Role:
Join our team as an Italian Customer Service Specialist supporting a leading mobile operator. In this role you will handle customer inquiries provide troubleshooting support and offer exceptional service ensuring customer satisfaction in every interaction.
Key Responsibilities:
- Respond to customer queries via phone email and chat
- Assist customers in troubleshooting issues with mobile services
- Provide solutions in a timely and efficient manner
- Follow up with customers to ensure satisfaction
Requirements:
- Fluency in Italian (C2 level)
- B2 proficiency in English
- Good communication and interpersonal skills
- Basic computer literacy
Benefits:
- Health Care and additional discounts
- Comprehensive Training: 2 weeks of training with certified instructors
- Career Development: Opportunities for professional growth
- Free online Greek language courses
- Social Initiatives: Participate in community and corporate responsibility events
- Modern Workspaces: Enjoy stateoftheart facilities with relaxing break areas
- Join a Diversityfocused Great Place to WorkCertified company
Hiring Process:
- Application Review
- Language Online Tests
- Client Interview
Documents Accepted:
- EU Citizenship
- Fullpurpose & Specificpurpose Work Permit Card
- Certificate of Protection (refugees)
Start your journey with us today and help customers resolve their issues while enjoying a flexible remote role in beautiful Greece! Apply now!
Remote Work :
No
Employment Type
Full Time
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