Telesales Executive - DHL
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1 Vacancy
Job Description
- Identify develop and maintain favorable contact with high level decision makers including Csuite level and work to understand strategic business challenges while developing a business fit between DGF and the customer.
- Focus is on delivering Customer Satisfaction by leveraging the organizations network and ensuring all stakeholders are engaged.
- Develop proposals and sales plans that support increased sales from targeted prospects.
Key activities
Customer
Internal Process
are updated so that all information is accessible for future reference and monitoring
early
Skills / Qualifications
Key capabilities
Problem Solving
There will be many issues that need resolving. Potential customers will have price and service objections that will need to be resolved in order to secure the business.
There will also be service issues billing queries and other ad hoc problems that will arise.
The core function of a Telesales Executive is to delight the customer by providing the highest possible level of service. This means that all problems must be handled in a fast efficient and professional manner. In the cases where the Executive cannot resolve the issue personally there are always senior management available to assist.
Customer Orientation
Is focused on identifying and meeting customer needs. Acts to establish a long term business partnership with internal and external customers.
Planning and Organizing
Executives are responsible for planning their own calls cycles and daily calls. There is a set guideline for total calls and who must be contacted in a monthly period but the way in which this is broken down to a daily level is the responsibility of the Executive.
The planning and organization will be monitored by the Direct Channel Manager.
Decision Making
When negotiating rates and contracts Executives are authorized to offer a set range of contract prices. If there is a requirement to offer a higher level of discount to secure the business then relevant management approval is required. The same applies to problem solving where FOC shipments credit notes or other solutions are required.
In general Executives are encouraged to make their own decisions wherever possible within the set guidelines.
Results Orientation
Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.
Teamwork
Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.
Accountability
Communication Skills
Provides both verbal and written information in a timely clear and concise manner. Expresses ideas effectively adjusting style to the needs of others. Listens attentively and asks questions when needed to clarify information.
SelfManagement
Remains calm objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.
Attention to Detail
Is thorough and complete in performing all aspects of the job. Stays focused on the details of the job no matter how small. Checks and
Monitors work to ensure accuracy.
Experience
Essential
Excellent verbal communication skills and interpersonal style
Excellent personal presentation grooming and hygiene
Good understanding of DHL Network
Desire to get the job done
Right first time philosophy
Driving license an advantage
Good command of English language; Arabic an advantage.
Excellent PC skills (MS Word & Excel)
Welldeveloped communication & selling skills
Customer Services attitude (controlled temperament)
Dedicated Hardworking and Enthusiastic
Reliable
- Exhibits an exceptional degree of ingenuity creativity resourcefulness and empathy.
- Analyzes and resolves complex crossfunctional issues.
- Welldeveloped relationship skills and ability to network with multiple levels of an organization and other business units.
- Typically requires BS/BA in related discipline and/or 1015 years of experience in Ocean Freight Forwarding / Ocean carriers / high volume retailers with Ocean Freight business in the area of transportation logistics or supply chain.
- Strong career support in an international environment.
- Great culture and colleagues.
- Multifarious benefit program.
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Employment Type
Full Time
