Unified Communications Engineer
Unified Communications Engineer
Posted on :
28-09-2024
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Job Description
Job Description
Unified Communications Engineer
Provide technical guidance support for various UCC systems to build monitor and maintain along with quickly find and resolve major and minor issues for all internal employees
Participate with design configuration and implementation of the integration between unified communications systems.
Create and facilitate training sessions on Unified Communications and Collaboration systems for other business units executive assistants support teams users/employees and new acquisitions.
Knowledge of Unified Communications and Collaboration security best practices and detailed systems configuration.
Work with the team and other departments to identify projects for continuously improving quality and enhancements to the UCC systems.
Work alongside Service Desk Support team members to properly respond clarify remediate and repair the UCC systems creating documentation and training for support and employees.
Assist with the development maintenance and documentation of all sites on dial plans trunk usage costs and define create and test disaster recovery or business continuity plans.
In this role you will analyze design plan test deploy secure and maintain/monitor evaluate costs for enterprise scale Mitel Director Call Center features and functionality (ECC Oaisys) Zoom etc. platforms for the organizations critical communications and collaboration systems.
Must be capable of working independently while at the same time demonstrating a collaborative work style. Must possess a high degree of accountability and commitment to meeting customer and management expectations
Perform moves adds and changes (MACs) along with development of workflows process flows and automate systems.
Qualifications Skills and Knowledge Requirements:
Knowledgeable at Call Center routing auto attendant recording reporting and programming along with capacity and scalability of the telephony system(s)
Requires to be a technical subject matter expert for onpremises telecommunication solutions.
You are as comfortable working with a technical team as you are with client business users and you know how to build bridges between the two
Proficient with MacOS Windows OS Windows server 2016 and higher Putty MySQL and Linux (CentOS)
With your excellent communications skills you are adept at mapping business needs to technology solutions and helping nontechnical audiences understand the benefits of these solutions
Proficient in the use of Microsoft Office Suite and Microsoft O365.
Possesses strong problemsolving and analytical skills
Knowledge of best practices for maintaining information security.
Able to handle confidential and sensitive company information responsibly
An understanding of network switching and routing as it relates to Unified Communications.
Able to perform appropriate physical requirements of this job (reasonable accommodations may be made available for individuals with disabilities to perform the essential functions of this position). Occasional (up to 33% of the time this candidate is able to lift up to 50 lbs. maximum with frequent lifting or carrying objects weighing up to 25 lbs.
Able to occasionally fly or travel to remote locations when necessary.
Education Training and Experience:
Previous experience working with multiple PBX solutions call center features reporting and recording solutions.
Knowledge of Zoom design build and maintenance are a significant plus
Location
Atlanta GA
Employment Type
Full Time
Key Skills
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