Help Desk MS

Hello
Hope you are doing well

Job:Helpdesk Helpdesk Tech MS MDCPS

JOB ID: 135363

Location : Onsite Required at 750 North State St. Jackson MS 39202

Client : State of MS

Bill rate: AS low as possible

This Help Desk Technician will provide essential technical support and assistance to endusers ensuring the smooth

operation of systems software and hardware. This role involves responding to user inquiries diagnosing issues and

offering solutions to users at the office or working remotely. The technician will troubleshoot problems related to

network connectivity system performance software applications and other ITrelated matters. Common tasks will

include imaging PCs issuing equipment to MDCPS employees providing user support for internal applications

providing assistance with mobile and VoIP phones and general troubleshooting of user reported hardware/software

issues. Technician is responsible for logging and tracking issues through an ITSM ticketing system and escalating more

complex problems to higherlevel IT staff when necessary. Additionally the technician may assist in setting up new

equipment managing inventory managing user accounts maintaining documentation and similar tasks as requested.

Strong communication skills technical proficiency and a customerservice mindset are essential for success in this

role. The technician ensures that all user issues are resolved promptly and efficiently helping to minimize downtime

and maintain productivity.

Minimum of 3 years of experience performing help desk duties and supporting Windows 10 and 11 operating systems.

Experience with KACE ITSM system SmartDeploy/PDQ suite of products supporting Citrix Microsoft M365

Kindly email me if I happen to miss your call.

Thanks & Regards

Siva B

MSP/VMS Accounts Manager

1601 N Harrison Ave STE # 2B Pierre SD 57501

Direct Number:Phone :EXT 117

F: (605)W: