Help Desk MS
Help Desk MS
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Hello
Hope you are doing well
Job:Helpdesk Helpdesk Tech MS MDCPS
JOB ID: 135363
Location : Onsite Required at 750 North State St. Jackson MS 39202
Client : State of MS
Bill rate: AS low as possible
This Help Desk Technician will provide essential technical support and assistance to endusers ensuring the smooth
operation of systems software and hardware. This role involves responding to user inquiries diagnosing issues and
offering solutions to users at the office or working remotely. The technician will troubleshoot problems related to
network connectivity system performance software applications and other ITrelated matters. Common tasks will
include imaging PCs issuing equipment to MDCPS employees providing user support for internal applications
providing assistance with mobile and VoIP phones and general troubleshooting of user reported hardware/software
issues. Technician is responsible for logging and tracking issues through an ITSM ticketing system and escalating more
complex problems to higherlevel IT staff when necessary. Additionally the technician may assist in setting up new
equipment managing inventory managing user accounts maintaining documentation and similar tasks as requested.
Strong communication skills technical proficiency and a customerservice mindset are essential for success in this
role. The technician ensures that all user issues are resolved promptly and efficiently helping to minimize downtime
and maintain productivity.
Minimum of 3 years of experience performing help desk duties and supporting Windows 10 and 11 operating systems.
Experience with KACE ITSM system SmartDeploy/PDQ suite of products supporting Citrix Microsoft M365
Kindly email me if I happen to miss your call.
Thanks & Regards
Siva B
MSP/VMS Accounts Manager
1601 N Harrison Ave STE # 2B Pierre SD 57501
Certified Minority Business Enterprise (MBE)
An EVerify Company
DISCLAIMER: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review retransmission dissemination or other use of or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error please contact the sender and delete the material from any computer or if you
Employment Type
Full Time
