Senior Business yst
Senior Business yst
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Job Description
Hello
I hope this email finds you well. My name is Vineet and I recently came across a job opportunity that I believe aligns with your skills and experience. I encourage you to review the details below share your interest & attach your resume. If this position does not resonate with you I would greatly appreciate any referrals for others who might be seeking a similar role.
Job Title: Senior Business Analyst with UCaaS & Data Centers
Location: 100% Remote Role; Nashville TN
Duration: 612 Months Contract to Hire
Interview process: Phone followed by Video.
Work Authorization US Citizen or Green Card Only.
Job Description:
The Senior Business Analyst (BA) will play a critical role in the successful implementation of a Unified Communications as a Service (UCaaS) solution across all retail stores distribution centers and SSC campus employees. This role spans a multiyear project () aimed at replacing the existing analog telephony systems with digital cloudbased communication tools including telephony faxing and paging services. The Senior BA will be responsible for gathering business requirements mapping business processes managing stakeholders and ensuring the project aligns with strategic business drivers and technology goals.
They need to have either ucaas or data center modernization project experience
Key Responsibilities:
- Requirement Gathering and Analysis:
- Work closely with stakeholders to gather and document detailed business and technical requirements for the deployment of UCaaS solutions.
- Analyze current telephony faxing and paging systems across retail stores distribution centers and SSC to identify gaps and areas for improvement.
- Validate and prioritize business requirements for each deployment lane (retail stores distribution centers SSC users contact center).
- Business Process Mapping:
- Develop asis and tobe business process models to support the migration from analog to digital communication systems.
- Ensure that the solutions designed meet the needs of the business units technology team and endusers.
- Stakeholder Management:
- Serve as a liaison between business units (Retail Distribution Centers SSC) and the technical team to ensure effective communication and alignment on project objectives.
- Coordinate and facilitate workshops meetings and presentations to ensure stakeholder buyin and approval of project deliverables.
- Project Scope and Documentation:
- Maintain uptodate project documentation including business case updates project charters scope statements and requirements traceability matrices.
- Ensure the project scope is adhered to managing any change requests in collaboration with the project manager.
- Solution Delivery:
- Work alongside technical teams during the deployment of Dialpad Basic Cellular POTS alternatives and the Teams Integrated Dialpad solution.
- Ensure that all deliverables meet the specified quality and functionality requirements including desk phone replacements contact center solutions and appbased telephony for stores.
- Oversee the decommissioning and migration of legacy systems ensuring minimal disruption to business operations.
- Testing and Validation:
- Define and execute test plans to validate that the deployed solutions meet business requirements and perform user acceptance testing (UAT) with endusers.
- Identify and document any issues or defects working with technical teams to ensure timely resolution.
- Training and Support:
- Work with project and product support teams to develop training materials and enduser documentation for new telephony and faxing solutions.
- Assist with change management activities to ensure smooth adoption of new systems by endusers.
Required Qualifications:
- 7 years of experience as a Business Analyst with at least 3 years in network infrastructure or data centerrelated projects.
- Proven experience working on largescale technology projects involving hardware software and network automation.
- Strong understanding of network technologies including VXLAN IPv6 VRF segmentation DHCP and network automation tools (e.g. Juniper Apstra).
- Excellent communication and documentation skills with a demonstrated ability to communicate complex technical concepts to nontechnical stakeholders.
- Strong analytical and problemsolving skills with a focus on translating business needs into technical solutions.
- Familiarity with project management methodologies and tools such as Agile and Waterfall and experience working with PMO standards.
Preferred Qualifications:
- Experience with data center migrations or largescale network modernization efforts.
- Certifications in business analysis (CBAP CCBA) or project management (PMP PRINCE2).
- Familiarity with network monitoring and telemetry systems.
Competencies:
- Strong leadership and stakeholder management skills.
- Attention to detail and the ability to manage multiple priorities.
- Ability to work independently as well as collaboratively in a fastpaced environment.
Best Regards
Vineet Ranjan
JS Consulting Solution
101 Hudson Street 21st Floor Jersey City NJ 07302
We enable and provide workforce management solutions
Employment Type
Full Time
