After Sales Regional Service Representative
After Sales Regional Service Representative
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Job Description
About the role:
The After Sales Regional Service Representative play an important role to set up the After Sales activities in the designated region or country of Europe regarding Passenger Cars. You will be responsible for building and maintaining a strong and customer focused After Sales service level in Italy. You will support the network of local dealers and dealer groups focusing on high quality and mutual satisfaction. You will act as a contact person for our National Sales Companies and dealers. You will play an important role in implementing and maintaining service products and After Sales propositions. You will secure that the service procedure is carried out correctly and performs all administrative tasks needed.
Responsibilities:
- Identify and implement the operational processes and systems necessary to provide exemplary service to dealers.
Facilitate the installation of spare parts during startups and product launches.
Identify gaps and support internal departments to resolve issues.
Identify and implement tactical optimization initiatives of daily operations processes and systems for the efficiency of transportation capacity warehouses or service centers.
Support and cooperate with other internal departments and legal resources to ensure national laws are adhered to and required reports regarding parts and accessories to local authorities are submitted on time.
Work closely with internal teams partners and various service providers to optimize customer communication process flow and parts availability planning with the application and CRM.
Collaborate with sales and service operations in resource planning and process with respect to sales forecasting inventory level and supply chain management.
Take a customercentric approach and provide a unique customer experience and easy support.
Use customer feedback to continually improve the service provided to BYD customers
Understand customer and market trends and anticipate customer expectations within BYD and its competitors
Provide reports and share information with internal stakeholders to improve customer experience
Document customer updates throughout their journey using the CRM platform ensuring uptodate data capture.
Be the primary point of contact for the customer across digital and physical touchpoints via different channels (inbound and outbound)
Be the ambassador of BYD in the area of responsibility.
Your profile:
- Degree in Engineering or equivalent;
- Proven and certified EV technical experience and knowhow is a must have;
- Extensive knowledge of diagnosis tools and reports;
- Vast experience in a similar job ideally in an agile startup environment (handson attitude);
- Extremely organised ability to work with parallel workstreams and manage pressure;
- Automotive background in technical roles (ideally for an OEM);
- Ability to work with different departments and characters outstanding communication skills;
- Result driven;
- Confident in working with Microsoft Office suite (Excel Powerpoint);
- Italian Chinese& English language skillsare allrequired for this position.
We offer:
- Performance and experience based competitive remuneration.
- Health Insurance (Metasalute) and Meal Vouchers.
- Department & company wide teambuilding events.
- An exciting opportunity to be part of European transition to Zero Emissions transportation and decarbonization of the economy.
About BYD Group
Established in February 1995 BYD Group is a leading multisector hightech company focused on the innovation and development in automobile rail transit renewable energy and electronics.
Committed to fulfilling a better life through technological innovations BYD Group leverages a powerful network of over 40 subsidiaries and 700000 employees worldwide in over 400 cities of 79 countries actively drive the implementation of comprehensive zeroemission and emission reduction solutions. In 2023 BYD Auto sold 3.02 million NEV (BEVPHEV) globally maintaining its position as the world leader in NEV sales. In January 2024 BYD became the Official Partner of UEFAEURO 2024providing green mobility services for the championship.
BYD shoulders the responsibilities and duties of the era firmly embraces the tides of automobile electrification and intelligence and establishes itself as the leader of new energy vehicles in China and the world as to pave a road of green innovation and development.
Our Purpose is to build a zeroemission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic
Employment Type
Full Time
