PMS Deployment Coordinator

Description:

We are looking for a PMS Deployment Coordinator to join our Global Property Management team to deploy and onboard Oracles Opera Cloud PMS system to our hotels globally.

POSITION RESPONSIBILITIES:

• The PMS Deployment Coordinator is critical in supporting our global hotels and regional/corporate teams to prepare for and execute the complete migration from Opera v5.6 to Opera Cloud. This position will primarily be responsible for planning prioritization tracking and other tactical activities associated with assigned groups of hotels.
• These positions are tied to a multiyear global PMS deployment/roll out. Opportunities may exist to extend initial contract length to support the full roll out. Travel allotment (up to 5%) is accounting for onboarding/training meetings at Client Headquarters in Chicago. Regular ongoing travel is not required.

• Coordination of implementation checklists & processes to assist and guide hotels through pre mid and postimplementation during their assigned deployment wave.
• Coordination of webinars trainings and touchbase calls; including participant registration followup guidance and generating completion reports.
• Monitoring each deployment waves overall project progress identifying risks or issues and implementing mitigation strategies to ensure the on time and successful completion of the deployment.
• Monitoring and organizing shared communication channels; including providing efficient and accurate replies as required or assigning an appropriate deployment or support lead.

This position will collaborate and organize between internal and external teams (Client Deployment Leads Client Adoption Leads Client Technical Teams and 3rd party vendors) by executing plans meeting deadlines coordinating timelines and efforts and operating under tight time constraints.

• Ability and willingness to operate in a fastpaced complex system/global corporate environment
• Ability to support change management effectively.
• Ability to develop and deliver training materials implementation processes checklists and presentations.
• Ability to be flexible with working hours to account for the projects global scope.
• Travel for team meetings or onboarding may be required but no more than 5% of the time and based on needs.
• The position responsibilities outlined above are not construed as all encompassing. Other deployment duties and responsibilities may be required and/or assigned as necessary.

EXPERIENCE AND QUALIFICATIONS:
Implementing large scale technology systems.
Quality critical thinking decisionmaking and planning skills required.
Detailoriented.
Must have excellent verbal and written communication skills.
Ability to manage and prioritize conflicting demands and responsibilities.
Experience in the hotel industry is a plus.
Minimum of 2 years involved in a dynamic team environment.
Technically skilled in the Microsoft Office suite of applications including Excel Word PowerPoint and Outlook.
Smartsheet Experience.
Demonstrates a commitment to client core values.

EDUCATION:
High School Diploma or relevant experience