Help Desk-Provisioning Resources
Help Desk-Provisioning Resources
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Job Description
Position: Help DeskProvisioning Resources
Duration: 12 Months
Location: Minneapolis MN (Onsite from day 1)
Client: Hennepin County
Job Description
Scope of Services
Hennepin County is looking to engage up to six temporary IT Professional staff with up to 3 to assist the IT Provisioning team and up to 3 to assist in distribution during a laptop hardware refresh. Duties included will range from receiving new hardware assisting customers with installation of applications and troubleshooting incidents related and the disposal of old equipment. All six temporary positions will be onsite at various locations.
This position works closely with Service Center concierges service desk IT Asset Management and System & Software deployment staff to ensure the customer receives a stable and reliable computing device build. Daily activities will relate to the provisioning and distribution of computing equipment along with decommissioning and disposal of old equipment.
This is an onsite position; staff will work with the service desk and report to one of our 3 Staff Computer Support Center (SC)2 locations:
Hennepin County Government Center
300 S 6th St.
Minneapolis MN 55415
Ridgedale Service Center
12601 Ridgedale Dr.
Minnetonka MN 55305
Brookdale Service Center
6125 Shingle Creek Pkwy
Brooklyn Center MN 55430
Consultant will be on a team responsible for the coordination of the assignment of replacement laptops. They will work closely with customers if required to install applications necessary to perform their associated job duties. This team will also ensure all appropriate asset inventory is updated to reflect device assignment. The disposal part of the role will assist in tasks related to the decommissioning of IT assets and working with 3rd parties on receiving staging processing and the final disposal ensuring appropriate methods are used to meet Federal State environmental and County compliance.
Expected duties include:
- Work with customers at key distribution sites to ensure they receive new equipment in working order.
- Assist customers with installation of associated applications required for their assigned job duties.
- Diagnosis record escalate and resolve related incidents as they happen during the distribution process.
- Address any questions customers may have related to Windows 11 and the laptop computing device.
- Receive and process assets that are designated to be decommissioned ensuring all appropriate inventory data is captured and updated in the hardware AMDB (Asset Management Database).
- Organize and maintain incoming inventory current inventory and outgoing inventory by stocking material neatly in designated areas.
- Manage data media per company policy; ensure security and data sanitation procedures are always followed.
- Process hard drives by testing and preforming data erasure and wiping or shredding per standards and processes.
- Perform general housekeeping tasks such as sweeping and picking up trash to maintain a clean and tidy workspace.
- Assist with preparing and packaging of resalable equipment per company procedure and 3rd party requirements.
- Maintain and inventory final disposition asset records of disposed devices and ensure all inventory data is captured and updated in the hardware AMDB (Asset Management Database)
Specific skills/experience Required
One of the following:
- Twoyear college/vocational/technical degree in a technology field or approved information technology certificate; or completion of five college/vocational/technical information technology courses; or 2 (two) years of information technology experience.
MUST HAVE:
- Technically savvy with a demonstrated ability to resolve computing problems.
- Knowledge of Windows desktop Operating Systems
- Proven Customer Service Experience
- Ability to multitask and pivot based on workload.
- Quickly analyze and diagnosis hardware software application and network problems in a desktop environment
- Ability to follow Standard Operating Procedures and articulate when a problem occurs with those procedures.
- Ability to assisted lift to 50 lbs. 8. Ability to work with hand tools whether manual or powered.
NICE TO HAVE:
- CompTIA A Certification
- ITIL Foundations Certification
Employment Type
Full Time
