Call Center Representative
Call Center Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Key responsibilities
- Handle inbound and outbound customer calls in a professional and courteous manner
- Identify and assess customers needs to achieve satisfaction
- Provide accurate valid and complete information by using the right methods/tools
- Resolve customer complaints troubleshoot problems and provide appropriate solutions
- Keep records of customer interactions transactions comments and complaints
- Follow communication procedures guidelines and policies
- Take ownership of customers issues and follow through to ensure resolution
- Coordinate with other departments to resolve customers issues and inquiries
- Meet personal/team qualitative and quantitative targets
- Stay updated with company products services and policies
Required qualifications
- High school diploma or equivalent
- Prior experience in a customer service or call center role is preferred
- Excellent communication and active listening skills
- Ability to handle stressful situations with a calm and professional demeanor
- Strong problemsolving and decisionmaking abilities
- Good knowledge of relevant computer programs and telephone systems
- Ability to multitask prioritize and manage time effectively
- Adaptability and willingness to learn new processes and procedures
- Customer orientation and ability to adapt/respond to different types of characters
- Positive and professional attitude towards work and colleagues
- Ability to work in a team environment and contribute to its success
- Willingness to work in shifts and adhere to a flexible schedule
- Understanding of data privacy and confidentiality regulations
- Proven track record of reliability and attendance
- Preferred fluency in multiple languages may be required based on the customer base
telephone systems,adaptability,confidentiality,call center administration,data privacy,problem-solving,attendance,communication,inbound calls,teamwork,fluency in multiple languages,customer service,reliability,outbound calls,multi-tasking,time management,computer programs
Employment Type
Full Time
Company Industry
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