Japanese speaking Customer Support Specialist

Key Responsibilities

• Account Setup: Assist clients in opening new trading accounts and maintaining their profiles.
• Client Relations: Manage client inquiries via emails and welcome calls ensuring all clients feel valued and supported.
• Client Satisfaction: Maintain ongoing contact with existing clients fostering high levels of satisfaction and loyalty.
• Platform Assistance: Provide clients with information and guidance regarding platforms and services particularly Meta Trader platforms.
• Technical Support: Troubleshoot technical issues and handle backoffice queries related to trading activities.
• Customer Complaints: Address and resolve customer complaints promptly escalating when necessary.
• CrossDepartment Liaison: Coordinate with various internal teams to resolve client issues efficiently.
• Market Development: Suggest ideas to grow the market and coordinate with marketing for seminars expos and campaign translations.
• Customer Education: Educate clients on platform usage and trading services to enhance their experience.
• Dynamic Team Environment: Work within a multicultural team contributing to a positive and supportive work culture.

Your Profile

• Education: College/University degree (Economics/Finance preferred but not mandatory).
• Languages: Professionally fluent in Japanese and proficient in English (both verbal and written).
• Forex Experience: Prior experience in the forex industry is a strong advantage.
• Communication Skills: Excellent interpersonal and communication abilities.
• TechSavvy: Familiar with CRM systems MS Office applications and trading platforms (Meta Trader preferred).
• Team Player: Comfortable working both independently and within a collaborative team environment.
• ProblemSolving: Able to handle pressure and meet deadlines efficiently.
• Flexibility: Willing to work rotating shifts 24/7 including mornings afternoons and nights (40 hours/week with 2 days off).

What We Offer

• Competitive Salary: Remuneration that reflects your qualifications and experience.
• 13th Salary: Receive a bonus at the end of the year.
• Medical Insurance Scheme: Comprehensive healthcare coverage.
• Provident Fund: Secure your financial future with our provident fund.
• Relocation Support: Assistance with working permits and relocation to Cyprus.
• Company Perks: Take advantage of our group discount scheme and free parking.
• Onsite Fitness Facilities: Access to our inhouse fitness room with regular classes.
• Modern Workspace: Work in a stateoftheart office centrally located in Limassol.
• Professional Development: Opportunities for growth and learning within a supportive multicultural environment.

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