Branch Manager - Health Insurance Company

Position Overview:

Key Responsibilities:

1. Branch Operations & Administration:

• Oversee daytoday branch operations ensuring smooth functioning and adherence to company policies.
• Manage administrative tasks such as policy issuance claims processing and customer support.
• Ensure compliance with all regulatory and company guidelines.

1. Sales & Business Development:

• Drive branch sales targets for health insurance products by leading the sales team.
• Develop and implement strategies to acquire new clients and increase the market share.
• Build and maintain strong relationships with existing clients and local partners such as hospitals doctors and brokers.
• Promote crossselling of insurance products to increase revenue.

1. Team Management:

• Lead mentor and manage a team of sales executives customer service staff and other branch personnel.
• Monitor performance provide guidance and implement training programs to improve skills and performance.
• Foster a collaborative and positive work environment promoting teamwork and accountability.

1. Customer Service & Retention:

• Ensure excellent customer service addressing customer queries complaints and resolving issues promptly.
• Manage customer retention by delivering on client expectations and offering solutions tailored to their needs.
• Ensure smooth handling of policy renewals claims support and documentation processes.

1. Financial Management:

• Monitor branch financials including revenue expenses and profitability.
• Prepare and present branch performance reports to the Regional/Area Manager including sales metrics revenue growth and market penetration.

1. Compliance & Risk Management:

• Ensure the branch operates within legal regulatory and ethical standards.
• Conduct regular audits and checks to minimize operational risks.
• Stay updated on changes in health insurance regulations and ensure the team adheres to all compliance requirements.

1. Market Analysis & Reporting:

• Analyze local market trends customer needs and competitive landscape.
• Provide insights and feedback to the senior management team to support product development and marketing strategies.
• Prepare regular reports on branch performance sales achievements and operational issues.

Qualifications and Skills:

• Education: Bachelor s degree in Business Administration Insurance Finance or related field (MBA preferred).
• Experience: Minimum 911 years of experience in health insurance or insurancerelated roles with at least 57 years in a managerial or leadership capacity.
• Knowledge: Indepth understanding of health insurance products claims processes and insurance regulations in India.
• Skills:
• Strong leadership and team management abilities.
• Excellent communication negotiation and interpersonal skills.
• Proven ability to drive sales and meet revenue targets.
• Analytical skills for financial and market analysis.
• Customerfocused with a commitment to delivering excellent service.
• Proficiency in MS Office (Word Excel PowerPoint).

Key Competencies:

• Resultoriented with a strong business acumen.
• Ability to work under pressure and manage multiple priorities.
• Ethical with a high level of integrity.
• Proactive and solutiondriven.

Career Path & Growth Opportunities:

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