Contact Center Supervisor Relocation to Saudi Arabia
Contact Center Supervisor Relocation to Saudi Arabia
Posted on :
27-09-2024
Employer Active
1 Vacancy
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Job Description
Location: NEOM Sindalah Island
Job Type: Fulltime
Industry: Hospitality & Guest Relations
Experience Level: MidLevel
Function: Contact Center Supervision Guest Relations
About the Job:
We are looking for a Contact Center Supervisor to oversee the performance of our guest relations team at Sindalah Island. As part of the NEOM Project you will ensure that guests receive seamless toptier service from our contact center.
Key Responsibilities:
- Supervise the Contact Center team ensuring professional and efficient guest interactions.
- Handle escalated guest inquiries and complaints ensuring swift resolution.
- Maintain consistent service quality across all guest interactions.
- Manage staff schedules performance and training.
Required Qualifications:
- High School Diploma or higher (Hospitality certification is a plus);
- 5 years in guest relations customer service or contact center operations with at least 2 years in a supervisory role;
- Strong leadership and communication skills;
- Experience with CRM systems and guest service tools;
- Fluency in English (Arabic is a plus);
- Ability to manage teams in highpressure environments;
- Exceptional guest service and conflict resolution skills.
Benefits:
- 21 days paid leave;
- Free annual air tickets;
- Free transportation;
- Family allowance;
- Spacious and wellequipped living space.
How to Apply:
Interested candidates should apply via LinkedIn by submitting a resume and cover letter outlining your experience in customer service or guest relations.
We look forward to welcoming you in Saudi Arabia!
High School Diploma or higher (Hospitality certification is a plus). 5+ years in guest relations, customer service, or contact center operations, with at least 2 years in a supervisory role. Strong leadership and communication skills. Experience with CRM systems and guest service tools. Fluency in English (Arabic is a plus). Ability to manage teams in high-pressure environments. Exceptional guest service and conflict resolution skills.
Employment Type
Full Time
Company Industry
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