Contact Center Manager Relocation to Saudi Arabia
Contact Center Manager Relocation to Saudi Arabia
Posted on :
27-09-2024
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1 Vacancy
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Job Description
Location: NEOM Sindalah Island
Job Type: Fulltime
Industry: Hospitality & Guest Relations
Experience Level: SeniorLevel
Function: Contact Center Management Guest Services
About the Job:
As a Contact Center Manager you will be responsible for leading a dynamic guest relations team at Sindalah Island within the NEOM Project. This role involves managing all contact center operations ensuring efficiency guest satisfaction and continuous service improvements.
Job Type: Fulltime
Industry: Hospitality & Guest Relations
Experience Level: SeniorLevel
Function: Contact Center Management Guest Services
About the Job:
As a Contact Center Manager you will be responsible for leading a dynamic guest relations team at Sindalah Island within the NEOM Project. This role involves managing all contact center operations ensuring efficiency guest satisfaction and continuous service improvements.
Key Responsibilities:
- Develop and implement policies and procedures for the Contact Center;
- Oversee daily operations and ensure consistent highquality guest service;
- Lead mentor and develop contact center agents and supervisors;
- Analyze guest feedback to develop strategies for service improvement;
- Manage department budgets forecasts and optimize resources.
Required Qualifications:
- Bachelor s degree in Hospitality Management or related field;
- 8 years of experience in hospitality management with 3 years in contact center operations or guest services management;
- Strong leadership strategic planning and organizational skills;
- Proficiency in CRM systems Salesforce or similar tools;
- Fluency in English (Arabic is a plus).
- Proven ability to inspire and motivate teams.
- Strong problemsolving and multitasking skills.
Benefits:
- 21 days paid leave;
- Free annual air tickets;
- Free transportation;
- Family allowance;
- Spacious and wellequipped living space.
How to Apply:
Interested candidates should apply via LinkedIn by submitting a resume and cover letter outlining your experience in customer service or guest relations.
We look forward to welcoming you in Saudi Arabia!
Bachelor s degree in Hospitality Management or related field; 8+ years of experience in hospitality management, with 3+ years in contact center operations or guest services management; Strong leadership, strategic planning, and organizational skills; Proficiency in CRM systems, Salesforce, or similar tools; Fluency in English (Arabic is a plus). Proven ability to inspire and motivate teams. Strong problem-solving and multitasking skills.
Employment Type
Full Time
Key Skills
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