Customer Care - Brands

Everything you are looking for and more

Reporting to the Customer Care Brands Team Leader manage the assigned customer portfolio. Direct customer service (calls answering emails requests for information in the system) proactive monitoring of shipments incident management reporting quality indicators and ensuring good customer service.

What responsibilities and objectives will you have

• Proactive followup of the shipments of your customer portfolio.

• Incident management

• Link with other departments to claim and resolve incidents.

• Direct contact with customers answering queries and requests.

• Monitor quality of service through indicators evaluate and comment on weekly and monthly results.

• Establish action plans to achieve quality objectives.

• Ensure proper application of procedures.

Well what will the requirements be

• At least 3 years of experience in a similar position.
• Degree (valuable but not necessary).
• Proactivity.
• Conflict management.
• Customer focused.
• Communication skills.
• Team player.
• Ability to prioritise.
• Organisation.
• Resolute person.
• Rigour dynamism and autonomy.
• Experience in customer service.
• Knowledge of Excel.
• Knowledge of English.

What do we offer

Excellent working enviroment
Professional growth within the company
Flexible working hours
Online platform for lifelong learning
Competitive salary
Flexible remuneration services can be contracted

Inclusive Culture
InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the companys workplaces as it is focused on promotion within and outside the company as well as gender equality diversity equity and inclusion of people regardless of their abilities and conditions.