Configuration Management yst
Configuration Management yst
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Job Description
Configuration Management Analyst plays a crucial role in ensuring the integrity accuracy and consistency of an organizations IT environment by managing configuration items (CIs) and maintaining the Configuration Management Database (CMDB). Below is a summary of their responsibilities and required skills:
1. CMDB Management:
Maintain the integrity and accuracy of the Configuration Management Database (CMDB).
Ensure all configuration items (CIs) such as software hardware networks and documentation are correctly recorded and tracked.
Regularly update and audit the CMDB to ensure data accuracy.
2. Configuration Item Lifecycle:
Manage the lifecycle of CIs from creation to retirement.
Ensure configuration data is kept uptodate and changes are properly documented.
Monitor and report on the status of CIs their relationships and dependencies.
3. Configuration Data Integrity:
Conduct regular audits and verifications to ensure configuration data is consistent and reliable.
Identify and resolve discrepancies in the CMDB.
Implement and enforce data validation policies to ensure data quality.
4. Change Management Support:
Work closely with change management teams to ensure changes are accurately reflected in the CMDB.
Assist in assessing the impact of proposed changes on CIs and their relationships.
Ensure that the CMDB supports and aligns with the change management process.
5. Process Documentation and Improvement:
Develop and maintain configuration management policies procedures and standards.
Document configuration management processes and guidelines for stakeholders.
Continuously identify and recommend improvements in the configuration management process.
6. Collaboration and Stakeholder Engagement:
Liaise with other IT teams (such as service desk incident management and problem management) to ensure alignment and data accuracy.
Provide training and support on CMDB and configuration management practices.
Collaborate with project teams to ensure configuration data is captured during projects.
7. Reporting and Analysis:
Generate reports related to CIs and CMDB status audits and discrepancies.
Analyze configuration data to identify trends risks or potential improvements.
Support decisionmaking by providing insights from configuration management data.
Key Skills:
- Strong understanding of ITIL framework especially in configuration and change management.
- Experience with CMDB tools (e.g. ServiceNow BMC etc.).
- High attention to detail and strong analytical skills.
- Ability to work with large data sets and ensure data integrity.
- Effective communication and collaboration skills to work with crossfunctional teams.
- Problemsolving abilities to address configuration issues and improve processes.
- Technical proficiency with configuration management tools and IT systems.
- Ensures that configuration data is accurate supporting effective decisionmaking change management and overall IT service management.
Employment Type
Full Time
