drjobs BPO voice process Hindi Mandatory

BPO voice process Hindi Mandatory

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Chennai - India

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Overview

The BPO voice process (Hindi Mandatory) role is pivotal in delivering highquality customer service through prompt and efficient handling of customer inquiries and concerns in Hindi. The role plays a crucial part in ensuring customer satisfaction and retention as well as contributing to the overall success of the organizations BPO operations.

Key responsibilities

  • Handling inbound and outbound customer calls in Hindi
  • Resolving customer queries and issues effectively and efficiently
  • Providing accurate information to customers
  • Maintaining a high level of professionalism and customer service
  • Adhering to predefined scripts and processes
  • Meeting and exceeding performance targets
  • Collaborating with team members and other departments as needed
  • Updating customer records and information in the system
  • Escalating complex issues to the appropriate channels
  • Participating in training and development sessions to enhance skills
  • Handling customer complaints with empathy and patience
  • Following up on customer interactions and ensuring resolution
  • Adhering to company policies and procedures
  • Ensuring customer confidentiality and data security
  • Identifying and escalating potential areas of improvement

Required qualifications

  • Fluency in Hindi (Mandatory)
  • Excellent verbal and written communication skills in Hindi and English
  • Prior experience in a BPO or customer service role
  • Strong problemsolving and decisionmaking abilities
  • Ability to multitask and prioritize in a fastpaced environment
  • Good knowledge of customer relationship management (CRM) systems
  • Empathetic and patient attitude towards customers
  • Ability to work effectively in a team as well as independently
  • Basic computer skills and familiarity with MS Office tools
  • High school diploma or equivalent; a bachelors degree is a plus
  • Willingness to work in rotational shifts based on business requirements
  • Adherence to professional ethics and confidentiality
  • Proactive approach towards learning and skill enhancement
  • Ability to adapt to changes and feedback positively
  • Compliance with company and industry regulations and standards

customer service,proactive learning,multitasking,hindi,empathy,bpo,problem-solving,computer skills,hindi language proficiency,verbal and written communication,skills,communication,adaptability,customer,teamwork,crm systems knowledge

Employment Type

Full Time

Company Industry

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.