customer care excutive
customer care excutive
Posted on :
25-09-2024
Employer Active
1 Vacancy
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Job Description
Overview
The Customer Care Executive plays a crucial role in ensuring outstanding customer service and satisfaction. They are the frontline representatives of the organization responsible for addressing customer inquiries resolving issues and providing accurate information about products or services. This role directly impacts the companys reputation and customer loyalty making it an integral part of the business.
Key responsibilities
- Respond to customer inquiries via phone email or chat in a timely and professional manner
- Resolve customer complaints or issues with empathy and patience
- Provide accurate information about products and services including pricing availability and delivery
- Assist customers in placing orders tracking shipments and processing returns or exchanges
- Ensure customer satisfaction by actively listening to their concerns and offering appropriate solutions
- Collaborate with other departments to address complex customer issues or escalate as needed
- Maintain customer records and update account information as necessary
- Identify and report recurring issues to the management team for improvement
- Stay updated on product knowledge and company policies to provide accurate information to customers
- Assist in maintaining a positive and professional company image through interactions with customers
- Adhere to established customer service procedures and guidelines
- Handle a high volume of customer interactions while maintaining quality and efficiency
- Contribute to team goals and participate in ongoing training and development programs
- Adhere to performance metrics and KPIs related to customer care
Required qualifications
- High school diploma or equivalent; associate or bachelors degree is a plus
- Proven experience in a customer service role or a related field
- Excellent communication skills both verbal and written
- Strong problemsolving abilities and the capacity to think on your feet
- Empathetic and patient demeanor when dealing with customer concerns
- Ability to multitask and prioritize in a fastpaced environment
- Familiarity with CRM systems and practices is preferred
- Proficient in using MS Office and other relevant software applications
- Ability to work well in a team and collaborate with colleagues
- Adaptability and willingness to learn new processes and procedures
- Positive attitude and a commitment to providing exceptional service
- Ability to maintain composure under pressure and handle difficult situations professionally
- Knowledge of customer service principles and practices
- Flexibility to work in shifts including evenings weekends and holidays
ms office,communication,problem-solving,availability,customer care,crm systems,customer service,teamwork,multitasking,positive attitude,adaptability
Employment Type
Full Time
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