Project Manager
Project Manager
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Job Description
Position Overview:
We are seeking a dynamic and resultsdriven Project Manager to oversee and manage projects across various industries including tech call centres BPO financial services and healthcare. The ideal candidate will thrive in fastpaced environments whether managing teams or coordinating virtual and remote projects. This role demands strong leadership coaching abilities and the capacity to implement performance management systems effectively. The Project Manager will be instrumental in ensuring projects are delivered on time within scope and aligned with company objectives.
Key Responsibilities:
Project Leadership & Management:
- Oversee and manage projects across different departments (Tech BPO Financial Services Health Care).
- Develop comprehensive project plans timelines and budgets.
- Coordinate with stakeholders to define project scope objectives and deliverables.
- Ensure timely delivery of all project milestones with accountability for quality and results.
Training & Coaching:
- Provide training and coaching to team members on project management methodologies tools and best practices.
- Mentor teams to enhance their project delivery capabilities and improve overall performance.
- Facilitate learning and development initiatives to support career growth and skill enhancement.
Performance Management & Reporting:
- Utilize CRM and project management tools to track team performance productivity and project status.
- Generate regular reports on project progress employee performance and potential risks to stakeholders.
- Implement and maintain performance management frameworks to ensure continuous improvement.
Employee Engagement & Retention:
- Lead employee engagement initiatives to maintain a motivated and productive workforce.
- Develop workflows for time management prioritization and communication to streamline processes.
- Address and resolve disputes or conflicts among team members while fostering a collaborative work environment.
- Focus on employee retention strategies through recognition feedback and career development opportunities.
Virtual & Remote Team Management:
- Manage remote teams effectively using virtual collaboration tools.
- Create a culture of transparency accountability and open communication across virtual teams.
- Monitor project status and team performance remotely ensuring alignment with overall objectives.
Operational Oversight:
- Collaborate with crossfunctional teams ensuring seamless communication and collaboration across departments.
- Develop KPIs to measure success in project outcomes employee engagement and overall performance.
- Analyze project data to identify trends and recommend process improvements.
Requirements
- Proven experience as a Project Manager in the tech BPO financial services healthcare or call centre industries.
- Strong leadership coaching and teambuilding skills.
- Expertise in performance management employee engagement and dispute resolution.
- Proficient in using CRM project management and timetracking tools.
- Ability to manage multiple projects in both inoffice and virtual/remote environments.
- Exceptional organizational communication and time management skills.
- Familiarity with call centre operations and remote work dynamics is an advantage.
- Bachelor s degree in Business Project Management or a related field; PMP or relevant certification is a plus.
Degree in Business or related course from a reputable university Masters qualification will be an added advantage At least 4 years relevant experience in a similar role Experience in Public Sector will be an added advantage Possess good leadership and interpersonal skills Be an excellent communicator verbal & written Good Customer Management Skills Strong negotiation skills Strategic with sound research and analytical skills
Employment Type
Full Time
