Desktop Support Engineer
Desktop Support Engineer
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Smart hands & eyes PC Break Fix & Repair (IMAC) kiosk support concierge support project asset management & disposition site support specialists advanced swap deport repair Capital Asset Management Installations and migration Meeting & Collaboration Services and project Management.
Requirements
IMAC Install Move Add and Change
Migrations
Repair Services
EUCE End User Computing Environment covers the performance of IMAC Incident and Inventory
Asset Management Services
Equipment Disposal
PC Replacement Programme
VIP Concierge Services
Control Self Assessments (CSA / Audit Services)
Smart Hands & Eyes
Cable Patching Service Structured
Network Devices/ Services IMAC
PABX IMAC
Telephony IMAC
Data Recovery Services
Inventory Management (spare pool loaner pool CBD inventory)
Service Request Management
Image Print Scan Services
Infrastructure Support Services
Kiosk Services
Meeting Site Support
Large Virtual Meeting Support (CEO Webcast)
Working technical knowledge of Windows operating systems to allow for resolution of issues, or full rebuild of the PC using client specific documentation provided by the client. Working technical knowledge of Microsoft Office Products, antivirus products, desktop services to allow for resolution of software application issues. Ability to utilize provided knowledge article to resolve issues with client specific applications. Customer-facing soft skills including strong verbal and written communications Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues. Exercises independent judgment within defined practices and procedures to determine appropriate action.
Employment Type
Full Time
