Monday/Tuesday and Saturday/Sunday 4 days at 10 hours per day: 6:00AM to 4:30PM 8:30AM to 7:00PM
Job Description:
Basic Qualifications:
Minimum 2 years of experience working in the technical support field in an enterprise environment preferably with phone support experience.
Solid technical knowledge troubleshooting skills and support experience with the following:
Zoom
Microsoft Windows platform (Windows 7 10) Networking LAN WAN corporate enterprise domain infrastructure environment Windows desktop and server operating system Microsoft Active Directory Microsoft Outlook
Good understanding of the Microsoft Office products such as Word Excel and PowerPoint.
Basic conceptual knowledge of Citrix/VMware/VDI/Virtualization.
Ability to perform Mobile OS (iOS/Android) application troubleshooting.
Team player mentality collaborative selflearner and selfmotivated.
Good understanding of English and good communication skills is a must.
Strong customer service skills and focus on ownership throughout the resolution process.
Flexibility to occasionally work any 24x7 shift to accommodate BCP or other business impacting events.
For our Asia language support team hours of operation would match with region of support based on language spoken.
Preferred Qualifications
The use of softwarebased web conferencing programs such as Lync Skype WebEx Zoom.
Experience operating and troubleshooting on a variety of multimedia /audiovisual hardware and software for at least 2 years.
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.