L2 Network Engineer
L2 Network Engineer
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Job Description
POSITION
L2 Network Engineer
LOCATION
Onsite New York City
DURATION
12 Months
INTERVIEW TYPE
Video
VISA RESTRICTIONS
REQUIRED SKILLS
- Cisco Viptela (SDWAN)
- Meraki
- Cisco Catalyst
- HP and Wifi Meraki
Key Roles and Responsibilities:
Ensure that assigned infrastructure at the client site is configured installed tested and operational.
Perform necessary checks apply monitoring tools and respond to alerts.
Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
Assist in analysing assigning and escalating support calls.
Investigate second/third line support calls assigned and identify the root cause of incidents and problems.
Report and escalate issues to 3rd party vendors if necessary.
Conduct a monthly random review of incidents and service requests analyse and recommend improvement in quality.
Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.
Proactively identify opportunities for work optimization including opportunities for automation of work
Proactivity and autonomy in the realization of infrastructural changes in Network area (coordinating with the Italian HQ)
Thanks!
Employment Type
Full Time
