Job Description
We are seeking a Customer Support Agent to join a dynamic iGaming team in Malta. As the face of the brand you will be primarily responsible for assisting customers via email and live chat ensuring excellent customer service. Your role will also involve collaborating with other departments to resolve customer issues and share valuable feedback fostering continuous platform improvement.
Location: on site Malta
Responsibilities:
Provide exceptional customer service and ensure players receive topnotch support.Collaborate with relevant departments to escalate issues and follow up on pending matters efficiently.Handle customer communications proficiently in both English and Finnish.Manage incoming customer inquiries via email and live chat on a daily basis.Support departments like Fraud and Money Laundering Reporting when necessary.Respond to customer queries according to company guidelines ensuring a customerfocused approach.Provide feedback on recurring customer issues to management and relevant teams for process improvement.Action management requests and promote the companys values and products.Maintain professional relationships with customers and internal teams.Liaise with thirdparty providers when necessary to ensure smooth customer service operations.
Requirements:
Fluent in Finnish (native or C2 level).Fluent in English.Previous experience (1 year) in the iGaming industry particularly in customer service is a plus.Strong customer focus and a proactive cando attitude.Team player with strong communication skills.Ambitious and eager to learn in a fastpaced environment.Whats in it for you
Competitive salary.Wellness benefit (after probation).Optician and Blue Lens benefit (after probation).Health insurance (after probation).Breakfast and lunch provided throughout the week.Monthly snacks allowance.Training and development support.Refer a friend bonus.Modern office environment.Fun company events and monthly Beer Fridays.Relocation package (if applicable).