ServiceNow AdministratorDeveloper

Role: ServiceNow Administrator/Developer

Location: Remote

Duration: Long Term Contract

Role Description:

The ServiceNow Administrator/Developer will support developing configuring testing implementing and maintaining the ServiceNow environments and integrating with other systems developing and supporting automation. This position focuses on the following scope:

• Primary point of contact for all operational support issues related to our ServiceNow instance used by multiple business units within the CSS organization.
• Serve as Lead for providing ongoing production and end user support of ServiceNow.
• Provide Administrator functions such as managing Users management/maintenance of the global data sets creating and configure Notification Business Rules and workflows to manage process.
• ServiceNow discovery experience using MID server.
• Integration with other thirdparty tools (e.g. Puppett SolarWinds)
• Report development within ServiceNow.
• Integration with CSS existing architecture
• Identify system deficiencies and recommend solutions.
• Follow established ITSM department procedures such as change management.

Required skills/Level of Experience:

• Minimum B.S Degree & Minimum 7 years of experience
• Demonstrate sound working knowledge of ServiceNows core architecture and primary application modules such as Service Catalog Incident Problem Change Request Asset and CMDB Discovery Knowledge 3 years
• ServiceNow development configuring administration operating and/or troubleshooting experience 2 years
• Experience with ITSM products up to 3 years
• Ability to communicate (both orally and written) effectively to various audiences
• Ability to create formal documentation for systems administration operations and maintenance
• Excellent teamwork skills

Nice to have skills:

• Experience working in an enterprise cloud operations environment up to 1 year
• Customer Service oriented
• Detailoriented and possesses organizing and priority setting skills