Network Voice L3 Support Cisco Telephony Webex
Network Voice L3 Support Cisco Telephony Webex
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Job Description
Role: Network Voice L3 Support.
Location: Atlanta GA (Onsite).
Duration: 12 Months.
Job Summary:
This position will ensure that the infrastructure and processes running Voice Call Center Collaboration Services and Video Solutions enables us to deliver globally the best user experience possible. This role will be part of a team who is responsible for architecting designing building and deploying IT infrastructure for customer globally.
They will work collaboratively with business leaders vendors and other technical colleagues to do requirements gathering analysis architecting design development and deployment of infrastructure solutions. They will need to be experienced with all aspects of the daytoday administration and activities that take place in an enterpriseclass IT infrastructure department. They will display and keep current knowledge of one or more of the following infrastructure technologies: hardware software networking voice applications cloud and systems engineering. Serve as a 4th level escalation points for operations issues causing severe impact to business.
Essential Duties and Responsibilities (Key Activities):
- Leads the design engineering implementation deployment documentation testing and ongoing capacity planning of infrastructure solutions (hardware software and systems configuration solutions).
- Serves as an escalation point for operations (Tier 3 or Tier 4 support) for highly complex solution resolution and responsible for root cause analysis (may involve oncall rotation).
- Leads proofs of concept for technology solutions.
- Leads the design of processes and templates for infrastructure implementations.
- Responsible for solution documentation in support of operational readiness may include training process development and explanation of standards.
- Responsible for setting standards for hardware software and configuration management..
- Evaluates the impact of proposed or required changes which may be highly complex in nature (internally and by vendors) especially in the areas of hardware software performance maintenance and cost; provide recommendations to management with an impact assessment.
- Subject matter expert in one or more infrastructure technologies with the ability to create solutions in multiple technical disciplines.
- Strong contributor to roadmap definition technical architecture and ongoing maintenance thereof.
- Responsible for initiating and leading technical discussions training other resources and communicating to technical and nontechnical stakeholders.
- Ability to translate technical specifications to business requirements.
- Act as advisor to Sr. level IT management concerning strategic decisions and new technology.
Experience:
- Voice Protocols: T1 & E1 ISDN PRI and QSIG H323 MGCP and SIP.
- Collaboration tools integrations: Teams; WebEx.
- Video Conferencing: Microsoft; Telepresence; Polycom;
- Call Control: Cisco Unified Communications Manager 4.1 through 12.0 Unified Communications Manager Express Cisco Unified Border Elements (CUBEs) and Survivable Remote Site Telephony (SRST) functionality; Avaya Communications Manager 2.0.
- Voicemail: Cisco Unified Unity Unity Express Unity Connection; Avaya Modular Messaging.
- Contact Center Infrastructure: Cisco Unified Contact Center Express Enterprise Cisco Customer Voice Portal and IP/IVR; Avaya Communications Manager.
- Contact Center Scripting: Cisco Unified Contact Center Express.
- Working Understanding of Agile Framework: SCRUM KANBAN.
- Vendor Management.
- Leadership roles.
- Routing and Switching.
Primary skills: Cisco Telephony & Video MS Teams Webex.
Secondary Skills: Avaya.
Employment Type
Full Time
