Operation Manager
Operation Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Building trust;
Actively listening;
Effective goalsetting;
Fostering growth and increasing confidence
Providing support on the development journey;
Giving constructive feedback
What does an Operations Manager do
You re the leader of a pack. You will pilot a group of Executive Assistants and steer them to excellent performance and progress through effective team management and leadership relationship building systematic onboarding full accountability and promotion and practice of our culture and engagement.
Lead: You understand the mission vision core values and value proposition and make these your North Star when executing your role.
Support: You ensure that EAs consistently perform with excellence and progress with desire by providing relevant training resources and empowerment.
Guide: You demonstrate a thorough awareness of the various duties that EAs perform on a daily basis while identifying areas for development and reinforcing their strengths.
Manage: From onboarding to issue resolution you take ownership and accountability for any activity or initiative that involves your team.
Track: You keep a check on the clientEA partnership health while also monitoring EA attendance concerns escalations and owning the resolution of performance and quality issues.
Advocate: You strengthen our values house rules and policies while promoting a positive worklife blend.
Requirements
At least five (5) years of operations and people management experience in the BPO service industry and similar operations
At least three (3) years of experience interfacing with foreign stakeholders preferably American stakeholders.
Excellent coaching skills and a passion for people development
Excellent English communication and presentation skills
Excellent (crossfunctional) stakeholder management skills
Good grasp of the industrystandard performance management
Proficient in creating business reports and performance narratives
Good role model
Willing to work the night shift and rotating shifts
Experience as an Executive Assistant or managing Executive Assistants
Experience in project management training and quality
Coaching certification
Experience working with Clevel executives in Western countries
Experience working with fastpaced tech startups.
Degree in Business Administration or Supply and chain preferred. A proven track record of leadership. Knowledge of administrative procedures. At least 5 years experience in the tender industry. Managed a team of at least 5 tender officers. Ability to train and mentor staff.
Employment Type
Full Time
